GLS CanadaReviews of gls-canada.com

They delivered my package to a completely different address, different town, which they admitted. Keep promising to get back to me, and don't. I usually give up after sitting on hold for 40 minutes. The vendor will only send me a replacement after they file a claim with GLS and I will have to wait for up to 6-8 weeks. Before I buy anything online from anyone I will first ensure they don't use GLS

If I could put zero Star I would. Pallet was shipped by DHL from India in early December. GLS received the pallet in Quebec on December 23rd but they failed to deliver it. Call multiple time to follow up and always had to wait 30+ minutes to speak to someone despite the greeting message that says the waiting time is less then 3 minutes. On January 6th they told me they could not locate my 114kg pallet but that they would call me back during the day to follow-up. It’s now January 8th and I have been waiting for 50+ minutes to speak to an agent. The impact on my business of their disastrous service will be extremely negative.

I would give a zero if I could. They Have lost my package, 30 minutes from my home. It took less time for the package to get from Japan to the US to Canada then it did for them to lose my package that is apparently "sitting at their warehouse". Not only do they know zero information about their own company and it's processes but the customer service rep today literally told me "we hire temporary drivers over the holidays, we haven't seen your package in a week, so the logic is the temporary driver has your package and we unfortunately don't have any contact information for the temporary drivers" so I confirmed and she said yes, they give peoples packages out to people without even having a name or phone number for them in their system. 3 days ago, a different customer service rep told me they had my physical package and would be delivered by Monday (yesterday) and so when I called (today) Tuesday to just switch to pick-up, I was informed they haven't seen my package since Jan 31? So what is it? How GLS has continued to be a legal business, not sure but they most definitely are either scamming people or all the employees that work in this company world wide are sharing a singular braincell.

I tried to return an item to Amazon via gls and it's been hanging out at their Brampton terminal for 23 days. When I enquired they said it was because of volume. When I said that's a lie they said they need to schedule an appointment with Amazon and it could take MONTHS. No other courier has this problem. Now I want my package returned to me and they days it will take days more just to get it out of their facility and on the road. This isn't the first horrific experience I've had with gls but it's by far the worst. Zero stars. Minus stars in fact.

Have had package for almost a month. Return to shipping depot numerous times Now twice in a row say they can't find my address. Every other courier has no issue. Sent emails with instructions, pictures, Google maps is a little off , no response . Tried to call 3x on endles hold foe 2 hrs. No response to emails. So.... I'm thinking they lost parcel. Who knows. Won't get here for occasion it was needed for anyways, sadly I will just have to ask vendor for a refund.

Package still missing, If I could give them a 0 I would. They are the WORST shipper on the PLANET

Package very late, no help from customer service. Tracking information consistently says that it has left the warehouse, only to say it has returned to the warehouse a few hours later. It has been over a week of this same message every day

They have had our small package now for 22 days. The tracking system is down. DO NOT USE THIS SERVICE. You will be so sorry. This is the second time I have had to dealt with this company. Never again