GLOWYY - Premium Skincare & BeautyReviews of glowyy.com

I ordered twice from this website and writing this review to compliment the excellent customer service I received from Glowyy. Few weeks after placing my first order I was getting a bit skeptical about the company and the negative reviews I was reading here. When I contacted their customer service they told me they have been having delays because of the shutdowns and limited staff, which is totally understandable. My first order came in 3 weeks after my order as opposed to 1 week which was mentioned on their site when I ordered. But that wait was forgotten with the excellent product I received. And in my honest opinion their product was the most reasonably priced one in the entire market that I had searched through! My second order was just a week ago and I received it just 2 days after placing it on their site. I love their product and love their customer service. All the negative reviewers here, give them a break you guys!! They are a legitimate company working hard in the midst of this pandemic!

This site is a scam after i cancel my order and ask for a refund. they decided to send it any way ( most be desperate for money ) they send a tracking number possibly fake i never received anything they toldme to filed a police report and to follow up with usps do I not trust this site

Shady company. Yes, we are in the middle of a pandemic HOWEVER- when you purchase ad space luring customers with promises of in-stock sanitizers “ready to ship,” you better actually have it. Otherwise you are misleading the public and grossly profiting from consumer panic. These scammers took my money on March 12. I emailed them on March 31 because my item hadn’t shipped. They stated it was packed and ready for usps to pick up, but was delayed in shipping because of “covid.” They stated it would ship within the week. 2 weeks go by, it doesn’t ship. Only after I file a dispute with PayPal does the package ship. When I received the package, the contents were not what I ordered. I guess they didn’t have the items I ordered (you know, the ones saying in-stock ready to ship), so instead of being honest they just sent me literally whatever they could throw in a mailer envelope? Furthermore, the bottles of the random product they sent me were busted open during shipping. They were literally leaking out of the envelope into my mailbox. They smelled disgusting. I emailed customer service requesting a refund because they did not send what I ordered. I offered to send back the random items they did send me. They never responded to me. I then disputed the issue with PayPal, who refunded me after I proved I did not get what I ordered. Also, just like a reviewer below, Glowyy eventually emailed me regarding the PayPal dispute. They never responded to my customer service email requesting the return of the incorrect product. They emailed me because they were unhappy they lost the PayPal dispute. Obviously they are losing a lot of these disputes due to their fraudulent business practices and now are brazen enough to contact us directly asking to be paid anyway! I have a feeling a lot of these sudden good reviews popping up suddenly are not legitimate buyers, but friends of the company. Bottom line- do not order from this website.

I had my doubts about even receiving the hand sanitizer at one point from when I ordered until now. I had a similar experience about having to wait until now for delivery since ordering the products in March. The customer service I received was top notch when I voiced my concerns in the past few weeks. The products arrived safely and intact. It smells like hand sanitizer. I say that due to the many reviews where people state it has a “strong alcohol smell”, it is hand sanitizer, of course it does. Long story short Glowyy provided me with wonderful service and quality products.

Excellent customer service! I knew delivery of the product would take a little longer in these chaotic times. When the hand sanitizer was delivered to the wrong address - completely my fault - the company helped me navigate through the USPS system to find it. They reached out to me daily to check on the status of the problem and see how they could help. You now have a loyal customer Glowyy! And FYI - the product is amazing!

I order 2 hand sanitizers & 1 kids hand sanitizer in March. After I open a dispute with PayPal 2 months later that is when the company want to ship half of my order. I did not receive the kids sanitizer or a refund as they noted on the receipt. Then they had the audacity to come beg me to cancel the dispute so they can keep my money & not give me a refund! What kind of company asks you to allow them to keep money for something they never sent? This company is horrible, & for how times is now they want to keep my money! May God bless this company with some customer service & brains. They will never be a good company at the rate they are going.

I ordered hand sanitizer through Glowyy about a month and a half ago and despite delays due to the pandemic, their customer service via email was incredibly responsive and kind, as I wrote to check on my order many times. I did in fact receive my complete order the other day and am very satisfied. I appreciate their hard work and responsiveness during this time.

I waited a long time to receive my 2 orders(one sent to my daughter) but did receive. I did some checking and found that supplies needed to produce the product plus demand caused the delay.