Glow RecipeReviews of glowrecipe.com

Just picked up Glow Recipe's Watermelon Glow a couple weeks ago at a local Sephora and it's like a magic little potion that keeps my skin looking amazing.

I made an order start of feb, haven’t received order still, no reply to Multiple emails to contact to see what’s up, I contacted the postal service and they say any enquiry has to come from glow recipe. A joke, spent a damn lot of money to get nothing.

I received a order but was not mine. The package was in my name but the invoice was is someone else’s name. Reached out via email to customer service. They spoke to me on the 23rd of February and haven’t heard anything since. Very unhappy! I spent a lot of money to receive the wrong products! I am moving my review up to a 4. As I love the products! They have corrected everything!

UPDATE 2: Credit when credit is due. The brand's representative took the time to look further into the issue and explain what happened--not only that, they did add a better disclaimer in the new sales' banner, which makes things much clearer. Hence, I'm updating my review to full five stars because it does show that, at least in my experience, the brand cared about the customer's concerns. So kudos for that as not all brands will follow through in the way they did. Revised review: Good products yet confusing advertisement when it comes to sales. By the time I tried to make my purchase and checkout, there was no clear signs on the website that sets and kits are not included in the sale. The main banner has an asterisk but no further disclaimers are found, except in the checkout where the disclaimer only says that the code will be applied at the end. In addition, the discount showed is confusing. It looks like a lot was taken off to influence/encourage the consumer, but in reality it just creates confusion. For instance, the large discount will seemingly be based on the prices from the freebies the brand is supposedly giving the customer. I rather not have a brand do that and just indicate what is *really* discounted.

I have only had great experiences with this company. Had a package lost twice, and they rectified the situation. It took a bit, but I understand why. They clearly need to take all steps before just sending more products all willy nilly, I got what was promised and am a loyal customer because of their treatment. I was sent the wrong product on another occasion and they shipped me out a replacement immediately. If you think I consistently have issues, that is not the case. I’ve been a loyal customer for years now, accidents happen all the time and mostly not the companies fault.

They sent the package with insufficient customs information, which required the package to be pack again to the sender to fix it. I contacted DHL and they told me the sender need to fix this issue. I tried to contact them multiple times and no reply at all. Now I don't know where is my parcel.. I 've placed my order on 21st of July Really disappointed since this is first time order from them.

They’re are many companies out there that appreciate business. When inquiring about the false advertising about a scoop that should come with the watermelon sleep mask product; I received a very generic message about “going green and eliminating packaging” implying “oh well sorry not sorry”. This was a obvious lie so i left a one star review with photos of their packaging from last year and this year 2022 to show there was NO change in packaging. To which their usual response (based on other bad reviews i’ve seen) was to discredit the consumer and passive aggressively gaslight them. They replied to the review with a “we apologize you’re upset about scoop” even though my review was clearly about the customer service and fabrication of excuses to offer nothing to rectify the situation. I then get another email where they want to send me something else from a sister company completely free so i’d have a scoop. While I’m sure there are people out there who are just looking for a free item. I was looking for little insight on why i never got it twice, once in 2021 and once in 2022. Meaning the company, even if they are eliminating packaging, has taken no steps to communicate this with the consumer. So why has it taken over a year and is still advertised on their site? I do not care for FREE items.. i care about compassion and respect. Something I as an asian woman am sure their founders understand. Unfortunately their service department has very manipulative, sarcastic and gaslighting tactics. I responded with a no thank you. And left my comments on the attitude of their department; as well as asked to not be contacted ever again. Not even 24hrs later they must be true to themselves and disrespect a consumers request and boundaries by getting their last two cents in with a “sorry you feel that way.” This review is for the people who care about a companies actions and holding them accountable. As well as ones do not wish to support terrible business behavior. So many other products in the world to be a newish company with this type of staffing and business practices. Edit: They have again responded and again think i’m upset about a scoop and not the customer service provided. Telling me what i’m dissatisfied with over and over = gaslighting. Also have flagged the review.. beware of companies that silence your reviews. As well as is missing the point. The first email offered NO retribution.. only after my review was i offered anything.

Love glow recipe and long time customer of their website. Customer service is quick and attentive and the watermelon products are some of the best I’ve I own