Glow RecipeReviews of glowrecipe.com

Guys I kid you not it’s actually ruined my skin. I’ve had the glow recipe for 2 months I got the moisturiser and it’s actually ruined my skin. Especially for the first month I was getting multiple massive boils all over my face and I still am now. It’s so upsetting genuinely as I’m only 16 so it was a lot of money for me as I was paying for it and I don’t wanna not use it as I can’t really afford to get another moisturiser. I am really devastated

I spent £32 on the Hue Drops from glow recipe and was an absolute waste of my money. They are patchy if you put a lot on and still happens when i mix it with the glow recipe moisturiser and others, when i don’t put as much on there is nothing there it’s like i didn’t even put them on in the first place. The dew drops are so much better and the hue drops are so bad and i should have just baught the drunk elephant bronzing drops instead as they are around the same price. Hue drops are bad.

I recently faced a highly disappointing situation with Glow Recipe, which has prompted me to share my experience in a TrustPilot review and file a complaint with the BBB. I placed an order (number 676043) on November 23, 2023, with an expected delivery date of November 30, 2023. However, the delivery was significantly delayed, only arriving on December 23, 2023, after I initiated contact with customer support on December 13 due to the lack of updates. This order was particularly important to me as it was intended as a birthday gift for my niece. Unfortunately, the delay caused me to miss her birthday, compelling me to find an alternative gift at the last minute. The situation was made even more frustrating when I attempted to return the unopened package. Initially, Glow Recipe's customer support indicated a willingness to assist with the return. Yet, after confirming that they had received the package, they reversed their stance, claiming my order was not eligible for return. This was contrary to the information available at the time of purchase, which stated that only certain limited edition items were non-returnable, and none of those were part of my order. This apparent bait-and-switch tactic not only inconvenienced me but also suggested a significant policy discrepancy. My dispute was denied, and the package was returned to me, leaving me with unwanted items and unresolved grievances. It's perplexing why the return policy was not clearly communicated from the outset, leading me to question the transparency and customer service commitment of Glow Recipe. The company's prioritization of influencers, evident in their liberal distribution of free products to social media personalities, starkly contrasts with their rigid stance towards a genuine customer facing legitimate issues. Offering a minimal discount for future purchases does little to resolve the current situation and fails to acknowledge the inconvenience and disappointment caused. This experience has significantly impacted my view of Glow Recipe, revealing a concerning approach to customer service and policy transparency. In sharing this experience, I hope to highlight the need for Glow Recipe to reconsider their policies and practices to ensure they truly reflect the values of fairness, transparency, and respect for all customers. Given the circumstances, I would greatly appreciate the opportunity to return the products for a refund, as this would not only resolve my current predicament but also demonstrate Glow Recipe's commitment to customer satisfaction and service recovery.

So I ordered a lot of items on this site, because I told myself that it was safe as it is the official site. But beware! I never received my order EVER, I tried to contact customer service through direct chat, but they asked me to write an email. I sent an email explaining my situation. I NEVER heard back. Guess what ? I literally got scammed! 0 customer service. It's literally illegal. I called the post office who told me to check everywhere to see if I could find the package, but it is nowhere! They confirmed to me that Glow Recipe is responsible. I am shocked, if I don't get an answer I will have to open a legal complaint. I still hope for a response. order #737571

Don't buy here. They don't reply back to mails. Spend your money somewhere else!! Actually they wrote me after this review on Trustpilot. They told me they would help me cancel the order, after that they have been silent again. Nothing! No help! Update after there latest reply -. I started really polite but you lied to me about helping to cancel the parcel, and then just ignored me afterwards. You really have to work on your customer service. It dont exist. You should have 0 stars and not 1! This is from your own mail to me.. But it was all a lie. —- Please let us know if you would still prefer to have the order cancelled. Thanks for being kind and patient with us, Jan. Regards, from the GR team Besides this! I cant return a package I have not recieved. You still have it!

I made an order start of feb, haven’t received order still, no reply to Multiple emails to contact to see what’s up, I contacted the postal service and they say any enquiry has to come from glow recipe. A joke, spent a damn lot of money to get nothing.

They sent the package with insufficient customs information, which required the package to be pack again to the sender to fix it. I contacted DHL and they told me the sender need to fix this issue. I tried to contact them multiple times and no reply at all. Now I don't know where is my parcel.. I 've placed my order on 21st of July Really disappointed since this is first time order from them.

They’re are many companies out there that appreciate business. When inquiring about the false advertising about a scoop that should come with the watermelon sleep mask product; I received a very generic message about “going green and eliminating packaging” implying “oh well sorry not sorry”. This was a obvious lie so i left a one star review with photos of their packaging from last year and this year 2022 to show there was NO change in packaging. To which their usual response (based on other bad reviews i’ve seen) was to discredit the consumer and passive aggressively gaslight them. They replied to the review with a “we apologize you’re upset about scoop” even though my review was clearly about the customer service and fabrication of excuses to offer nothing to rectify the situation. I then get another email where they want to send me something else from a sister company completely free so i’d have a scoop. While I’m sure there are people out there who are just looking for a free item. I was looking for little insight on why i never got it twice, once in 2021 and once in 2022. Meaning the company, even if they are eliminating packaging, has taken no steps to communicate this with the consumer. So why has it taken over a year and is still advertised on their site? I do not care for FREE items.. i care about compassion and respect. Something I as an asian woman am sure their founders understand. Unfortunately their service department has very manipulative, sarcastic and gaslighting tactics. I responded with a no thank you. And left my comments on the attitude of their department; as well as asked to not be contacted ever again. Not even 24hrs later they must be true to themselves and disrespect a consumers request and boundaries by getting their last two cents in with a “sorry you feel that way.” This review is for the people who care about a companies actions and holding them accountable. As well as ones do not wish to support terrible business behavior. So many other products in the world to be a newish company with this type of staffing and business practices. Edit: They have again responded and again think i’m upset about a scoop and not the customer service provided. Telling me what i’m dissatisfied with over and over = gaslighting. Also have flagged the review.. beware of companies that silence your reviews. As well as is missing the point. The first email offered NO retribution.. only after my review was i offered anything.