Caroline
HOLD ON, I think I start to see a difference
Fourth try to write my review. Ok, I made some changes to my routine as suggested by my dermatologist. And I know feel something when I use the Glass IPL Photofacial and I think I start to see a difference. What is certain, as it was expected, dark spots become darker. That is supposed to be temporary. I don't have time to rewrite my review right now. I'll keep you all posted. What I said before concerning their customer service stays. But about the efficiency of the Glass IPL Photofacial, I may have to rethink my opinion. I add a star. _________________________________________ Third try. First review: Glow Atelier insulted me saying my review was poor taste (I have proof of this). My review was removed because I didn't have time to provide proofs. Second review, Glow Atelier flagged it as illegal and prejudiciable (I have proof of this). They definitly do not like negative reviews. So, third try to make a review for the Glass IPL Photofacial from Glow Atelier, and I'll never ever quit trying simply because I think the company's customer service is aggressive in their way of dealing with unhappy clients. And keep in mind, if they give so much trouble to someone trying to leave a negative review, it's legetimate to ask yourself if there are some negative reviews that were never published. First thing you need to know: NO RETURN POSSIBLE, even on UNOPENED items. If you value your money, before you even think of buying Glass IPL Photofacial from Glow Atelier, do your researches and read reviews on TrustPilot and on other websites. The Glass IPL Photofacial from Glow Atelier seems to be very cheap made and to me, looks very similar to what you can find on other websites for cheaper. Even at the strongest setting, nothing happens, just a very weak flash. Tried few times, nothing happened. No change at all in the skin. It's been two weeks of use. I contacted their customer service to ask precisions on how to use the product to make sure I was using it the right way because the directions that come with the item and those on their website are litte and far from being enough. On their website, they say at one place to not use more than once a week and somewhere else, to use it 3 to 4 times a week. Their customer service told me 3 to 4 times a week. People at the company don't seem to agree on how to use their own product. In conclusion: I do NOT RECOMMEND the Glass IPL Photofacial from Glow Atelier nor this company. I think you can find a much better product with a better customer service. You do not need to believe me. Do your researches as I suggest and you'll see the others unbiaised reviews about the Glass IPL Photofacial from Glow Atelier. I also suggest that you have a look at all Glow Atelier's replies to the negative reviews on TrustPilot. To me, it seems their attitude becomes more aggressive with time.