Glow AtelierReviews of glowatelier.com

Response from Glow AtelierFeb 22, 2026

Hello Chana, I can assure you that Glow Atelier is 100% real and all our products are real. I cannot seem to find your name, email, or any proof that you have ordered from us before. If you have ever experienced any issue with an order, we ask that you always reach out to us via [email protected] for help and assistance.

Response from Glow AtelierJan 20, 2025

Hi KM, I am a little confused by your claims. You purchased from a US business to ship to Canada. You then said you don't want to pay customs? We do not determine customs charges, this is the Canadian Government. You then said you want to cancel that order, which was shipped 1 week ago. Of which we cannot cancel an order that was already shipped. You then said no one would be home to pick it up - if this is the case, UPS would hold the item for you until you were free to pick it up. Your complaint is with customs charges, not with us. The fact that we cannot cancel a shipment after it arrives in your country is not something we can control. If the package got lost, we'd send a new one without question, but you are actively choosing to not accept it. If you said you tried it and didn't like it - then no worries, we'd work with you to get you a refund since we do have a refund policy. But this was not the case here. You are very welcome to open a case, we will forward the email correspondence. They will understand that you simply didn't want to pay customs and close it - they will also assess a service fee to you for this case. We will also forward them our shipping and return pages that clearly state that we do not control customs charges, nor are we responsible for them.

Response from Glow AtelierAug 4, 2024

Hi Lori, Thank you for taking the time to share your experience with our product. We're genuinely sorry to hear that you haven't seen the results you were hoping for with your sun spots. Our goal is to ensure every customer is satisfied, and we understand how disappointing it can be when a product doesn't meet expectations. Sun spots can be particularly stubborn, and sometimes it takes a bit more time or a different approach to see noticeable improvements. We'd love the opportunity to make this right for you. Could you please reach out to our customer service team at info@glowatelier? We can offer personalized advice on usage of the IPL that might better suit your needs. We're also happy to provide a free Gel that helps to amplify results. We hope to have the chance to turn your experience around.

Response from Glow AtelierJul 17, 2023

Hi Casey. I am sorry to hear the device was unable to help you. As you mentioned, IPL works by targeting pigment by bringing them to the surface. This results in a darkening appearance of the pigment spots as they come closer to the surface of the skin. It is important to keep in mind that, unlike professional clinical IPL machinery at you dermatologist, at home IPL devices are significantly more gentle in comparison. This is to keep the device safe for everyone without risk of causing burns. Due to the gentle nature of at-home IPL, results take much longer than clinical machines, especially when targeting deeper rooted dark spots. In regards to use with acids, we have always had a warning on the product page indicating what acids can not be used at the same time as the IPL. I am sorry if you may have missed this section of the product page before purchasing your device. We do not promise any particular level of results as results can vary drastically as everyone's skin, lifestyle, age, and types of pigment concerns can vary. All these factors play a role in achieving results which we advise in our product page and in the FAQ section. The Glass IPL Photofacial is best used 1-3x a week. Regular exfoliation can help speed up the natural cellular turn over rate to help fade dark posts that are surfacing from the IPL faster. It's also very important to use SPF whenever you're undergoing IPL treatments as IPL makes the skin more sensitive to UV. This can cause an adverse effect such as increased freckles during the summer season. As we mention on the product page, SPF is highly recommended to prevent sun damage. With at home IPL, persistence is key. If you have any questions, please email us at [email protected]

Response from Glow AtelierApr 19, 2023

Hello Cynthia, I am sorry to hear you felt our provided instructions were lacking. Our email [email protected] is always open to help answer any questions and concerns you may have to help you get the best experience possible. If you need some more clarity on how you can use the device for your specific needs, we are very happy to help you over email. Please do reach out to us, I am here to help. Of course, we are taking your criticism on the instruction manual seriously and will be working to create an even more detailed one.

Response from Glow AtelierMar 30, 2023

Hello Victoria, Once again, I am here to help, and as mentioned before, please email us to we can help you resolve your issue with your device. If you are still experiencing difficulties and are unable to turn on the device while it is plugged into the power supply, please contact us at [email protected]