GlossierReviews of glossier.com

Staff are very friendly and helpful. I got some stretch fluid foundation from the London store - which I was patch tested for. When I tried it out at home, it was not a great match. I emailed the team and they were quick at responding and sorting my issue out. They are sending me a new shade of foundation at no extra cost! (After viewing my selfies and deciding on a better shade to try). Not sure if it was the lighting in the store or what, but it’s okay because Glossier are always happy to help. Thanks Glossier team! (Especially Jess and Christine who replied to my emails very promptly.)

Fantastic Website is easy to use, customer service. Everything was 10/10 can't complain about anything.

I placed an order on the 1st of February for the Glossier 'You' perfume. I live in Germany and unfortunately I couldn't find it here so my only option was the online shop. I was certain it would take ages to get here, but I figured why not. To my surprise I received an email on the same day that my order was shipped! As it was a perfume and here they are very strickt about liquids etc. I got an email from my courier DHL on the 4th of February (3 days later) that my parcel has landed in Germany and that I should pay import sales tax and duties. Those were included with my order on the Glossier webside so I emailed their customer service immediately. It was a Sunday and to my surprise (again!) I got a response instantly. The amount got credited back to me Monday morning. This is one of the best online experiences I had with customer service ever. I received my parcel on the 5th of February. Absolutely amazing time for delivery and exquicite customer service! Not to mention that the perfume is divine. For reference, I spoke with Vasilica- Thank you so much!

Love it! Bestilte den 3 januar og den ankom 10 januar. (var sat til ankomst 9 januar men jeg kunne ændre det via DHL til dagen efter da jeg ikke var hjemme). Varen var godt pakket ind og fik et klistermærke med men ikke min pink pouch så kontaktede dem, og fik en 5$ discount til min næste ordre. Alt i alt super service og produkter.

Love the perfume. Was delivered quickly. Had an issue with duties which they dealt with quickly and efficiently. Very happy with the experience.

A fabulous company-love their lip tints…and the perfume is a delight. Any issues are quickly resolved by really personable helpful staff….cant recommend enough 🤩

I’m so surprised at all the bad reviews as I’ve never had such good customer service. My order arrived quickly in the UK, one item was not the colour I’d hoped for so I emailed to enquire about an exchange. I had a reply within 12 hours and a new item was sent. Glossier understands that buying beauty products online can be tricky and this is reflected in their amazing customer service.

I cannot recommend Anna more, from the Glossier store in Covent Garden. She was super helpful and totally helped me sort out the most perfect present for my teenage daughter. Thank you Anna!