GlossierReviews of glossier.com

This is my first time ordering from glossier, first of all, the package arrived very fast considering that I live in Europe, it arrived in a week, that's pretty insane, and shipping was free too. Second of all, I missed the free candle promotion by a day, I emailed the customer support asking if perhaps they could add the candle to my order, and they send me a gift card worth of the candle amount. I was super surprised, because I did not expect this at all. The customer support was very gracious and nice, and all of the products arrived nicely packaged and not damaged, all I can say is I'm incredibly impressed by Glossier and I will definitely be doing my Christmas shopping there.

I bought 3 products, their stretch concealer, the wowder and the skin tint and they are all amazing :)

Glossier offer the best customer care I have received in a very long time. They are super kind, they respond within less than 24h from the moment the ticket is raised (which is impressive at the very least), they are extremely helpful and engaging. Keep up the good work GTeam. Regards, N

Alice in glossier in Covent Garden was amazing! She made my daughters birthday trip so memorable. She was so helpful, friendly and even wrote her a beautiful little personalised note and a beautiful little gift. Loved the experience. I would say this was far better than Sephora!! Thank you Alice ☺️

Top notch customer service, thank you

Honestly they have the BEST customer service! I bought a solid perfume refill and it didn’t smell of anything unlike the others that I had purchased. I emailed their team with the order details and barcode of the solid perfume and they sent me a complementary one out two hours later! I live their products and am so happy they have a great team working for them.

So I like some of their products and I don't like others, but that's personal preference. The ones I like, I LOVE! and whenever I've had any issues the customer support has been fantastic. I can't really fault them and I will continue to buy. I highly recommend their after balm, it's made my irritable face much calmer using it once a day in the evening. :)

Jeg havde købt balm dot com trio’en tilbage i maj 2023. De skilte hurtigt pga den nye formular. Jeg har endelig kontaktet dem omkring det og fik pengene tilbage næsten et år efter. Super søde og hurtige svar.