GlossierReviews of glossier.com

registered and was sent discount code but it doesn't work.Not going to bother ordering anything from them now, hopeless waste of time

I ordered a gift package online as a holiday gift for my daughter. I got an email that evening saying it had shipped. That was a lie. Weeks have gone by and the package was never received by her. When I checked the tracking information, it said that USPS never received the package. I sent two email to Glossier's customer support department and despite their auto-response saying I would hear in 3-4 business days I never heard anything. I have tried to call but their phone lines all have the same message claiming they have "no telephone service available" and you have to email. I will never order anything from this company again. I am now left with having to dispute the charge on my credit card and find another gift.

Order took forever to leave the US (despite claims of express 5-6 days shipping), and now DHL wants me to pay import duties despite Glossier claiming on their website that duties and taxes are included in their prices (at least for my country). I would advise not to order from them if you're located outside the US. Customer service has yet to answer any of my emails. Truly disappointing.

Such a wretched company; no wonder it's failing. Rude, unhelpful customer service. Part of my order—a cute, complimentary pouch—was omitted and although they said it was their fault, they refused to send it. Gave me a $5 coupon off another order (as if that's going to happen!). Also, the slowest shipping—2 weeks to receive.

I have written to customer service several times about this matter. It may be a trivial thing however, when you request and specifically tick off a box in the delivery option that states you want a pink bubble pouch which is offered to go with your purchase you should get one. They are quite cute and I was looking forward to getting one with my purchase. However the first time I got a purchase there was no pouch when I reached out to customer service they basically said oh so sorry they would not send me one when I asked and gave me five dollars off, which doesn’t help the fact that I never got a pouch when requested ! The second time I ordered I specifically wrote to customer service and said, could you just ensure that my order will include a pouch I’ve ticked it off however, I just received it today and guess what no pouch again. What is the point of offering this if you’re not going to give it to somebody ? When I try to reach out to customer service to ask them if they would send me one I was blatantly told no and that they were sorry. I think this is very poor customer service ! -don’t offer things to people if you are not going to follow through and give it to them! D

I WANT TO GIVE THEM 0 stars. My package had a perfume and they are sending me dhl links but it always put on hold and sent back to sender. I called dhl and turns out dhl as a carrier does not accept perfumes in packages, so why does the brand not know this? Are they dumb? Their customer service is also a joke as well as logistics. AUSTRALIANS NEVER ORDER FROM HERE. I am going to contact Australian consumer affairs to stop their activity in our country. Scammers!!

Since finally posting to Australia I ordered a couple of the cult perfumes on 16/10/23 the next day I get tracking & advice it’s been posted. But after a week I contacted the courier who advised it hadn’t be given to them yet. After a few annoying generic responses from Glossier that they had delays & new tracking would be supplied soon, I then stopped getting a response when asking for the actual status as appeared the perfume size I ordered was out of stock. Finally a day shy of a month 15/11/23 per my Shop app it’s finally been shipped.

I have waited 6 years for glossier to ship to australia. I placed a large order they shipped me two items out of ten with no explanation or communication as to where the other items where. I emailed them enquiring into this and after a MONTH of waiting up to seven days at a time for a response they reship my missing items. They reshipped me the wrong items, ones i did not order and still not the correct and full amount i ordered. Not once has their customer service team apologized or been understanding or kind about my situation and the inconvenience it has caused and it’s now going on over a month and out of ten items i’ve received two and been reshipped random items i didn’t order after providing a clear list of what i was missing. Do not order from here ever. How hard it is it to fulfill a basic online order without back and fourth over a month?