GlockstoreReviews of glockstore.com

Know exactly what you want and where to find it. Be prepared to ask for help. Even 5 days before Christmas.

I placed an order on 12/08/21 the site stated all items were in stock I received an DO NOT REPLY email stating they were on back order after 30 days My money would be refunded I made several dozen phone calls the recording said the mail box is full good by the one time I did get through I told the guy I wanted to cancel My order HE HUNG UP ON ME ! every email I sent went without reply Lenny McGill you and Your store suck!

Sent in my Glock 19 slide to be machined and red dot installed. During the process enough heat was generated to damage firing pin channel liner. When I got the slide back the sticker/firing pin wold not go into the channel. I have another GLOCK 19 and tried to put the sticker from that G19 slide with same results. Now I had to send the slide back and a week later they sent the gun back saying the spring cups on firing pin assembly were mis aligned. BS I tried the assembly with another G19 firing pin. This was a CYA lie on their part to deny the fact they made a mistake. I got the slide back and it worked but why did they Lie? Their Glock parts are WAY over priced. Do the research. As much as 50% higher than other retailers.

Boy do I wish I had searched reviews before dealing with this company. I spend time searching for a product, finally find it (I thought) and place my order. Once placed and they have my credit card info, I immediately get an email stating that the item is out of stock. It also said that they will hold my order for 30 days and if it is still not in stock by that time, I will have to try and reorder. By not telling you that the item is out of stock on their website and then take your credit card info anyway is really fraudulent. Total crap. I don't order something to then wait for an undermined amount of time to have it maybe delivered. There are too many other companies that you can order from.

These people sent me a notification of successful order, charged my account , and 2 days later sent me email that my order was canceled because they’re worried about credit card fraud. First of all, I used a debit card. Second , my account was charged . Third, I receive an email that my order is cancelled. Fourth, in that email they asked me to provide a picture of my debit card as well as my DRIVER LICENSE. I sent multiple nasty emails demanding a refund and assured them I will never shop on their site again as well as steer future customers from shopping their site. They want my DRIVERS LICENSE and DEBIT CARD sent to them to “confirm” my order after I’ve already shopped at their store and had a decent experience. Absolutely do NOT purchase anything from this site. UNREAL.

Cancelled an order for a product which was out of stock for a month. Understandable since this was a third party vendor. The customer service representative was short rude and couldn't care less. I'm not sure he works for GlockStore or just didn't care. I do not recommend using GlockStore.

Horrible customer service from the custom shop! They have been working on a project for over 21 weeks now (5 MONTHS!!!) and when I ask when it will be done I never get a straight answer...everytime I inquire about my order all they say is "it will be done in 2 more weeks"...I am soo sick of hearing "2 more weeks"..who knows when I am going to get my project completed by them could be several more weeks or even months!! They make you pay the total upfront (instead of a deposit) and then don't care about how long they keep your property and have no desire to get project done in a timely manner. There is no disclaimer on their website to give you advance notice it will take literally MONTHS for them to do the job. If you try to leave a negative comment on thier website regarding the product review, they scrub it and don't post it to hide the fact they have not only poor customer service but NO CUSTOMER SERVICE! I am beyond frustrated with them! I WILL NEVER STEP FOOT IN THIS STORE AGAIN, but hey if you like being lied to and constantly jerked around, by all means be my guest and order some custom work from them...don't say you were not worned! have fun!

I Ordered $149 for a RBU dovetail mount with night sights. Got email after I ordered that, and I got a FedEx Saver tracking # and then never received order. The tracking # says delivered. Never got anything so opened up a claim with Glockstore. FedEx denies claim stating order shows delivered per their GEO tracking. Reached out to Glockstore.com for help. They claim they can not help at all and are not held liable. So, for anything you need to order from them, make certain you get your order sent signature required or you will get screwed if someone takes your order. Thanks Glockstore, I have only lost $149 but you most certainly have lost my business and the business from anyone else who I can tell my experience to. I did contact Glock USA and was told they are not in anyway associated with Glockstore. Let that sink in. No excuse!!!