globtour.comReviews of globtour.com

Worst experience I've ever had with a transportation company. I was going from Split to Sarajevo. The bus stopped in Bugojno (2h away from Sarajevo) due to an engine failure. At around 6 p.m. I was informed that it would not go any further. We were already an hour late according to schedule, and the driver shrugged when asked about a replacement bus. Therefore, I had to pay 100€ for a taxi to Sarajevo in order to reach the hostel within the check-in window and not sleep on the street. I contacted them about the refund, they said they will pass it to the legal department which is what they call thrash folder in their e-mail client, and now for the past 2 weeks they ignore my emails asking them for an update in the case.

4 hours wait on the snow, and they didn't come. I tried to call them but no one answered. I can't even get my money back

Absolutely garbage company. Globtour left us stranded in Munich at 4am in the morning because they did not show up, no heads up no contact no nothing. Globtour told me they sent me my refund but they never sent my money back over a month later, despite me emailing multiple times which was just ignored. They never gave a reason for the no show. Luckily, we booked through Omio and after contacting them directly Omio informed us that Globtour had promised us our refund and then simply “forgot” to send the money. Omio finally refunded us 6 weeks later. Trash disgusting company and service- don’t book unless you want your trip ruined and have to pay for expensive last minute transport.

Worst company ever. Left us stranded for 5(!) hours in the Bosnian countryside in 35 degrees heat without information or apology when bus broke down. Wont reply or give refunds and lies to Getbybus to not have to refund.

- bus arrived fifty minutes delayed, from an origin station a half hour away. I checked Google maps, no traffic or reason for extensive delay - proceeded to take nearly an hour to do a forty minute journey to the border cross, again no traffic or reason for delay - poor organisation of people at the border. we went through it a week ago with a different (better) driver and flowed through nicely - made random stops along the way for cigarettes and water - overfilled bus, left people standing (dangerous) - the delays resulting in an overall two hour delay to our destination, but just in time to watch our ferry we had booked leave the port without us - had to book a later ferry, and no refund for ferry missed due to this unprofessional operator - use alternative services when you can

The bus was delayed by almost 3 hours. Need refund for my money. Booking Nr 3508239

If I could give them zero star I would. Agree with the person below. The driver and conductor on my bus were also so rude to passengers it is on completely another level. I used their bus to travel from Makarska in Croatia to Mostar in Bosnia and Herzegovina on 18.07.2023. I witnessed the driver pushing a tourist passenger in aggressive and a rude manner and thought it would be an interesting journey but I never knew to what extent. I boarded a bus and realised that my seat was broken and the backrest could not be fixed. It was falling into the lap of a passenger behind me. Changed the seat but it was the same. I spent, what was supposed to be three hours journey, 4.5 hours not being able to sit properly in the seat, causing me backache. The air con was working only in the front of the bus on a day of extreme heat warning. The bus was not dirty, it was filthy. We crossed the border into Bosnia with no long wait. We arrived to Medjugorje where Globtour headquarters are. We stopped in front of it and spent some time sitting waiting for them to load some staff on and off the bus. Who knows what it was. We had just crossed the border…No apology or explanation about delay. We went to Medjugorje bus station where a van parked next to the bus and started loading cases of wine on it. The rudeness of staff is beyond anything you have seen. It is as if we were all supposed to be grateful to be on the bus that was filthy, broken seats and no air con. Unbelievable. I have travelled all over but this was something else. We arrived to Mostar 1.5 hours late, not because we were held on the border but because the bus company was making money on the side having a total disregard to passengers. Driving you around and doing their business as if you don’t exist and haven’t paid to get to your destination. Customers are absolutely not important. No assistance when collecting your suits cases on arrival. You just pick up yours from the bus belly. Could have picked up any. 2 euros a piece. Avoid this bus company as s plague. Shady business, filthy buses, no air con, staff rude beyond anything you have seen. Avoid, avoid, avoid

Worst company I’ve ever traveled with. You might think that Ryanair is a shady company but Globtour tops every prior experience I’ve had in their tardiness. The staff is extremely rude in my experience. Not rude as in “yeah they could’ve been more polite” they are rude in a manner that seriously makes me doubt my sanity for actively paying to use their services. The customers are treated like animals. They hide a hidden fee for luggage and have no change. When we asked if they had change and handed them a 100€ bill the buss driver told us that either he gets the whole bill or our luggage is not coming with us on our trip (the due amount was 21€). Seriously! And to add salt to injury, they have a tendency to depart later than they should in my experience. I would highly recommend you not to even give a second thought of giving this company your hard earned money. Find a flixbus instead.