globtour.comReviews of globtour.com

1. The advertised journey time was 2 hours 10 minutes. We appreciate there can be unexpected delays on any journey, but this journey took close to 7 hours. There were no updates from the driver at any point whilst on board. 2. Our driver smoked and used his mobile phone whilst driving, despite there being signs displayed within the bus which said this was not allowed. Additionally, at one point the driver told another passenger they could not eat on board, but later made a stop to buy food and drink for himself which he then consumed on board. This seemed unfair, particularly in light of the extended journey time when many passengers would have expected to be able to get lunch in Kotor had we arrived on time. We booked the trip through FlixBus, but they want nothing to do with the complaint and told us to contact the operator directly. After being told they're going to review the complaint and get back to us, they've been ignoring our emails.

The bus had neither air conditioning nor ventilation. There was no legroom, and there were no trash bags available. We spent two hours waiting at a gas station before leaving Gacko because we had to wait for another bus, whose passengers were then transferred onto our bus. This happened twice, so instead of departing at 10:00 p.m., we didn't leave until midnight. The driver then tried to make up for the lost time by driving far too fast, which made many of us feel sick, and I believe the driving was unsafe. He also refused to make a rest stop, so our first break was only after we had been on the bus for eight hours.

This was only my second time traveling with this company. The drivers were extremely rude, yelling and shouting at passengers because, according to one of them, he didn’t have time for breakfast. Even if you purchase your ticket online, make sure you print it, as you may not be allowed to board without a paper copy. The bus itself was comfortable, with air conditioning and free Wi-Fi. However, they appeared to have oversold the bus, leaving around 10 passengers standing for the long-distance journey (Split-Sarajevo). On the top of that, we traveled for 4.5–5 hours without a single toilet break, which was unacceptable. Overall, it was a terrible experience. If you have another option, I would strongly recommend avoiding this bus company.

I dont understand this company i paid already my full ticket that included my bag and i they made hace to put it down just so they could try to chargr me thr extra fee for having your backpack in the luggage space wtf??? Then when i didnt want to pay because it felt like a scam from a guy that seemed like a random homeless person or something, then without talking english or anything started throwing my stuff on the street, fragile equipment with cameras and laptops and getting agressive with me to the point of pushing me and hitting me. I'm very shocked for this behaviour and suggest everyone to stay away from this aggresive people.

We were not let on the bus because we needed to print the ticket? I’m travelling out of a back pack (like a lot of other people travelling) why would I be able to print it, this is a ridiculous rule that serves no purpose, the online ticket has a QR code. Driver was absolutely no help

Poštovani, ovaj osvrt pišem nakon tri putovanja s Globtourom od 8. do 12. srpnja, jer smatram da putnici zaslužuju sigurnost, a vi povratnu informaciju. Prvo putovanje, 8. srpnja na relaciji Dubrovnik – Sarajevo, započelo je kašnjenjem od gotovo sat i pol. Razumijem da na granici može doći do zastoja, međutim po dolasku autobusa svjedočili smo nervozi vozača, neprimjerenom obraćanju putnicima i psovanju stranih državljana zbog karata na mobitelu. Nakon polaska vožnja je bila izrazito brza i nesigurna. Dana 11. srpnja putovali smo iz Sarajeva u Srebrenicu na obilježavanje godišnjice genocida. Svjesni smo da je toga dana promet iznimno gust i da posao vozača nije nimalo lak. Međutim, ponovno smo imali osjećaj da se vozi prebrzo, uz nagla pretjecanja i ulaske u zavoje. Na povratku sam od straha sjela između sjedala i rukama držala glavu. Uz mene su putovale moja kći i bolesna majka, a cijelo vrijeme osjećali smo strah. Tijekom putovanja čuli smo razgovor vozača o iznimno napornom rasporedu rada. Ako su ti navodi točni, nije teško razumjeti njihov umor i nezadovoljstvo. Međutim, bez obzira na organizaciju posla, umor vozača nikada ne smije ugroziti sigurnost putnika. Na povratku 12. srpnja vozila su nas dvojica mlađih vozača. Vozili su smireno i odgovorno te smo napokon imali osjećaj sigurnosti. Nažalost, tijekom vožnje pukla je guma autobusa. Vozilo je nastavilo kliziti još određenu udaljenost, pojavio se gust dim, a putnici su u panici izlazili iz autobusa. Taj trenutak bio je zastrašujući. Želim posebno zahvaliti vozaču koji je tada upravljao autobusom. Vozio je umjerenom brzinom i sam je rekao da bi posljedice bile mnogo teže da je vozio brže. Vjerujem da je upravo njegova prisebnost spriječila tragediju i na tome sam mu iskreno zahvalna. Ovu recenziju ne pišem kako bih nekoga vrijeđala ili omalovažavala. Pišem je jer smatram da sigurnost putnika mora biti apsolutni prioritet. Kašnjenja se mogu dogoditi, kvarovi se mogu dogoditi, ali prebrza vožnja, premoreni vozači i osjećaj nesigurnosti ne bi smjeli biti dio putovanja. Nadam se da ćete ovo shvatiti ozbiljno i poduzeti sve što je potrebno kako se nitko drugi ne bi našao u situaciji kakvu smo mi doživjeli.

We have used Globtour twice this week on a long trip. Two very different experiences! The first time we booked via flixbus. We had to pay the driver 1€ each for our luggage and he didn't even check our ticket. The 1€ charge should be better advertised as we didn't have any cash on us, and to be allowed on the bus we had to run to an ATM just for a euro. The second time we booked via Omio. The tickets did not say you needed to print them, but luckily another person waiting with us for the bus told us and the lady in the globtour office was nice enough to print them for us. The bus was 2.5 hours late!!! It arrived after we were supposed to be at our destination. The driver then did not accept people's QR codes if they had not printed the tickets (AGAIN- NOTHING TO SAY PRINT) and only let them on the bus if they paid him 15€ cash! If you use globtour, print your tickets and carry cash 🙄

Just arrived to Mostar. Our guide was waiting for us at the Mostar bus station. The driver, who had been rude to everyone, instead of going into the station, kicked us off the bus on the main road passing the station. He stopped the traffic and we all had to rush to get our suitcases. Lots of people getting off in Mostar. It’s a high season. Why not going into the bus station that has its purpose. On top of it they hurried us and were so rude. The whole experience was extremely negative. Don’t ruin your holiday! Avoid!