Global TravelReviews of globaltravel.com

poor services

Never received phone or email communication!!!

Dont know what has changed with this company, but my dad loved them before he died, and I decided to keep it going but their customer service has gotten really terrible, not sure if its because I don't do the numbers he did or what... but I have had three groups decide to book elsewhere because of the amount of time it takes for me to even get group pricing...

Lovely website business

I had book 4 clients to BB Barbados april 25, 2017. I turned in the commission sheets after the trip. I have been getting the run around such as, being transferred to different people in the GTI, person I was talking to, I was told she was not working there at GTI, emails that was sent regarding this matter, came back to me . There was no one who answered my questions regarding this matter. also I ordered Thank you cards, and never got product or money back. It makes me sort of scared to try to book anyone for trips, flights, because I am not sure GTI will honor the bookings. R. Allen, ITA

Impossible to reach GTI support staff at any level. They do not respond to voice mail or email requests. You are put on multiple holds, often disconnected. They do not pay their commissions owed to agents citing non payment from sellers which is a total scam. Properties such as Fairmont, Hertz pay their accounts. This company goes by various other names, Globaltravel.com, Valu-pass.com, Gtimemberships.com, Globaltravelworks.com and Infovpass.com. DO NOT DO BUSINESS WITH ANY OF THESE COMPANIES, AND DO NOT GIVE THEM YOUR CREDIT CARD NUMBER!!! They make fraudulent, unauthorized charges, one being renewing memberships over a month before they expire at escalated rates. Afterr literally hours of attempting to reach someone at GTI, you get responses from them saying they created a policy, without notifiying you, that you have to cancel between certain dates. Huge staff turn over.

Hassel free, respectful.

I recently became a travel agent with this company and I will not be renewing my membership. The hold time is terrible for customer service and after you hold for 30 minutes the phone hangs up, which you have call and ask for another department to transfer you to existing members. In addition I have yet to receive any of my commission on any of my bookings that I have booked over 6 months ago. In all honesty I read the reviews before I signed up, but the reviews were 50/50, so I decided to give them a chance. What a mistake. They only care about pitching you different levels which make you spend more money.