Max M.
Avoid this company
Do not use this company or any business that relies on it. My package, ordered from the business "Ergonomic Touchpad" (web links are not allowed here) to Germany via USPS, has still not moved after almost a month. I did get a response from their customer service: wait another two weeks, then maybe you can contact the shipper and ask for a refund. Update from 13 February: After much complaining (by the shipper and myself), the parcel left Carol Stream on 12 February (the day they were called) and is now with USPS in Chicago. Apart from holding my package for so long, they also claimed the shipping information was incomplete. Apparently they got confused by the format of my German address which differs from that used by American addresses (the house number is written after the street name). Needless to say, this should not happen to a postal service. Someone (I do not know who exactly) even claimed that my parcel was already in Germany, since it was normal for the tracking not to be updated! The business "Ergonomic Touchpad" has also promised not use GlobalPost in the future. Further update: My parcel moved quickly in the following days, and was in Germany on 15 February. The shipper has also informed me that GlobalPost had contacted him, but he failed to read their email and did not notice this until 10 days later. On 20 February, I finally got my parcel after paying its customs duty.