Louisa N.
Don't ever use Globalpost, bait and switch on Stamps.com
Don't ever use Globalpost! I was bait-and-switched while using stamps.com to send two packages to Canada. BOTH were lost and they won't refund me or pay me for the claims I filed even though it states "Eligible" on the stamps.com website! On May 13 2025 I had no idea I was switched from USPS to Globalpost. My customers began contacting me after 10 days of the packages not arriving. Normally USPS Flat Rate Global takes about 10 days. I tried to track it and it had no further scans beyond customs on May 17. On May 23rd, I called Global Post and they told me that packages don't get scanned after customs and that I should not worry that my package is already in Canada. Another week passed and the packages still hadn't arrived so I had to send NEW packages on May 30th. I tried to file claims with Global Post on May 31st and received 2 emails back stating "GlobalPost Claims are only processed and approved after 30 (calendar) days from the ship date." So I waited until 31 days of non-delivery, I filed a claim and it was DENIED "GlobalPost Claims are only processed and approved for shipping services that include a GlobalPost tracking event to the final destination." However when I logged into my stamps.com account the package is "Eligible" under the Global Advantage Program, maximum amount of $75. Also, the price for Global Post was $23.85 and USPS Internatioal Priority is $29.66! Not much of a savings for such a terrible service.

