GLOBAL EYEGLASSESReviews of globaleyeglasses.com

Service sucks! I still have not received delivery and have received no response from customer service. I have tried to contact them both by phone and email. At this point I feel scammed.

Ordered my glasses. After waiting a good 5-6 weeks I found they went back for some reason. You can bet my credit card charge did not go back. So, I called and they said there must have been a mistake in delivery and I would have them in 7-10 days. That was over 2 weeks ago. Now it's time to call. Good luck, all I got was you are caller #3 or #2 and the estimated time is 3 or 4 minutes. Finally I get to the next caller and they send me to voice mail in the middle of a business day. Well, it's been over a half hour now and I have been listening to the same 2 songs using up my minutes and expect to head off to voice mail soon. My next call is to the credit card company because this company is too inept to get it done. If you read the reply below you will notice they do not even know where the package is and told me I would have it in 7-10 days which has long passed. As far as a new shipping address goes, the last time I ordered they managed to get it to me. This time they sent it to 7 instead of 8 as the last digit of my address. Not my mistake but now my problem. I like the comment, new shipping address offering themselves an out for their error and never mentioning they did not answer their phone after several phone calls and about 45 minutes of being on hold.

See above...............

this website is seriously ridiculous. they make tons of excuses and try to give you evidence that your glasses are being made, processed, prepared and even sent out, but it's been ages since I placed my order and over a month since they said it was ready, and I fully believe I WILL NEVER GET THE GLASSES I PAID FOR. the customer service reps reply back pretty quickly, but they dont help you at all, just take you further down a wild goose hunt. Even if I end up receiving my glasses after all this, i'm pretty sold that this website is a scam

I still have not received my glasses that I ordered almost three weeks ago. When I called to check on them the sales person was condescending and unhelpful as to what the delay was. Clearly, global glasses is not yet ready to be a contender in the profitable business of online optical sales. .I'll use your competitor next time as well as recommend that others stay away from Global. If I could have given you "0" stars, I would have done it. Low prices do not justify poor service, nor will it be tolerated.

Let me start out by saying that if I could give less than a one star rating, I would. Five Reasons NOT to buy from Global Eyeglasses: 1. It took FOREVER for the glasses to arrive. In this case, FOREVER means September 4 to September 30. Do not order these expecting them to arrive within 5 to 10 days. 2. Customer service was awful/non-existent. I was growing a bit anxious after two weeks of waiting. I tried calling the customer service line right when their hours of operation started. I was so delighted to find that I was customer #4 and that my questions would be answered in '1 minute!' ...15 minutes later, I had moved up to customer #2 and the wait had somehow increased to '5 minutes.' The entire time, I had been tolerating the same two songs blasting into my room (no way was I going to listen to THAT right into my ear). Finally, when it let me know I was customer #1, it hung up on me. I now understand how Tom Hanks felt when he lost Wilson in Cast Away. 3. 15 days after I ordered the glasses, I received a tracking number. Woohoo! said my brain sarcastically. By that time, I was less excited about receiving my glasses and more surprised that they still communicated with me. Unfortunately, their tracking number was either fake or did not work. I think they send out random numbers to subdue those who would actually riot if they did not get their glasses in time. 4. Once the glasses did arrive, I was not even one bit excited. I had already ordered a pair of glasses from Coastal. They arrived in a few days. I can't even remember how many days it actually took, it was so long ago. If you think of it this way, GE took almost 7 times longer to deliver my glasses than Coastal did! Both cost the same. Anyway, the GE glasses have the same shape as the ones I saw online. However, that is where the line is drawn. They are very floppy and loose and the prescription they stuffed into the frames makes me dizzy when I look down. That might be due to my bitterness at the company though. I am going to have it looked at by an optometrist. 5. The case the glasses came in is of the worst quality. I feel like it could be a McDonald's Kids Meal toy, it's so flimsy. If I had wanted one of those, I'd have expected a meal to come with it. Unfortunately, if you notice the shipping time, that would come moldy and disgusting too. I'm sure that Global Eyeglasses was a fantastic company at some point in their lives, but that part of their lives is not now. I went through so much stress waiting for my pair of glasses to arrive. It felt like I was going through a horrible break-up where the other person refused to give me my things back! Unless you like drama and cheap, plastic-y smelling products, I'd say stay away from Global Eyeglasses.

I have ordered glasses on line from other providers in the past without incident. Decided to give Global Eyeglasses a chance and ordered a pair of glasses costing more than $200. My eyeglasses arrived via regular mail after waiting for a couple weeks. However, they were defective, with splotchy coating on each lens. The defect was obvious from a cursory inspection and it was evident that manufacturing was shoddy and that there was no quality control. Their website repeatedly failed to provide an RMA number (required to process a refund) so I called their support line. The person on the support line was disinterested in the problem once I told him I wanted a refund, was unapologetic, and told me he was emailing an RMA number with a return address. The email never arrived and I am still trying to get this processed for refund. If I cannot get closure with this company in the next couple days, I will be on the phone with the credit card company to context the charge. Bottom line: There are plenty of other on-line eyeglass companies that provide a reasonable product and price point. This is not one of them. Way too much hassle to return a defective product. Stay away from Global Eyeglasses!!

Customer emails are responded to in ten days. While they say that they will solve the problem, that was weeks ago. Apparently, they made a mistake cutting the lenses the second time too, but at least they caught the error. I've now had defective glasses for several months. They cut the lenses to the wrong prescription, which is actually causing me pain. Part of the slow service is the delivery time from a farm in India. I ordered expensive progressive lenses, and it took three weeks for them to arrive by USPS. When I ordered $30 reading glasses, they arrived by DHL in a few days. I paid the same amount for both shipping services! The cost savings just aren't worth this many problems.