GLOBAL EYEGLASSESReviews of globaleyeglasses.com

Hi everyone I was a repeat customer. After using global website to make my order I call them and also chat with them to make sure that I made no mistakes. Global reps said that they understood the order and that everything was ok. I then receive the glasses in the mail and I could not see out of them. I call and Spoke to a rep named Mark he told me to email him a copy of my prescription and if it is their fault they would send me a new pair no problem I did email Mark the same day he said he received it and no one has gotten back to me, and now every time I call them I get the answering service like they are using caller ID to pass on the calls. I had the glasses checked out by a local eye glass place they told me that what they gave me was way off my prescription.

Website is very well designed and it works OK. Offer is very good (I assume quality should be OK). One remark to website: there should be given some more info for non-US buyers - especially for shipping. And there is (almost) nonexisting after sales support. I bought some glasses - shipment arrived on schedule, but with wrong documents (forcing to pay additional charges). Although I informed Gobal Eyeglasses about it by myself and asked DHL to do so - with no effect. There were few days when shipment stayed in DHL storage waiting for clearing, and within this time I tried - in all available ways: e-mail, chat and phone to contact support to make it happen to arrange proper documents. Of some maybe 50 trials to contact there was only one reaction: to pass the case to manager to decide. Then I say after sales support (almost) doesn't exist. Since there was no decision, so shipment was sent back - and there is still no reaction after some 2 weeks. If there will be no reaction still I will be forced to request payment back - luckily VISA covers this kind of cases.

After a confusion with my order that no one informed me of that became obvious when a week later my glasses still have not arrived, Global Eyeglasses were horrible on fixing it. When I had to speak with their customer service over the phone I got to see how they really treat their customers. I will admit I became outraged. But who wouldn't when you were told that your glasses would arrive in 3 days in time for your final exams when in reality you call them again in 3 days and they are still not even shipped out? Not only could they not seem to be honest, they would not give me any straight answers. When I persisted I was hung up on, when I asked for a manager 2 hours before closing time the response was they didn't have one available. Call back a few minutes later, the manager was in a meeting that would not be over till the end of the day. I request a call back by someone who could give me a straight answer and no one calls me. Five days later I finally receive my glasses, a week later the glass lens chips without cause. Put my glasses on the table, wake up there is a chip. Worst thing is I refrain from sending them in for a refund or exchange wondering if I would even get my glasses back, or if it is just a scam to try and get more money out of me. Yes the site is cheap, but look for another for Global Eyeglasses just rips you off and treats you like scum.

This is the worst store ever. I ordered two glasses on Nov 27. Today is Dec. 23 I did not receive it and I am getting no reply from the customer support. It took my money and didn't give me anything. The website says 12 to 13 days for delivery by DHL. I paid for express shipping to Canada but over 25 days passed and I received nothing.

I had a problem with my order and they agreed to a full refund and promised me a 10% discount on the re-order. Now they have kept all the money from both orders. When I repeatedly complain they acknowledge their mistake and say it is a problem with the billing department and will be corrected. Then another week goes by and nothing happens. This is disgraceful. While I now have received the correct prescription, I cannot recommend a group that has my money, agrees to refund me and then just ignores their promises. I have also had problems with the poor English of the customer service representatives who appear to be writing in a second language. I am at my wit's end and don't know how to get to a reputable employee at the company. I am not a litigious person but I don't like feeling taken advantage of by unscrupulous businesspeople. Note that this has been going on for over six weeks.

Ordered glasses made me pay extra after I had initially paid for them and then a month later I have not received them. Tried to cancel order and got the run around. So now they have my money and my glasses. It's a rip off!!! DON'T USE. YOU HAVE BEEN WARNED!!!

Very nice customer service but gave me a run around for more than a week abou t my order. When I finally received my order I think my prescription was ofc because I didnt see very well. No again. I rather spend more with the local bisiness.

WORST service anyone could possibly get was and still is from Global Eyeglasses. Ordered glasses 3 weeks ago and still have NOT received them.