GLOBAL EYEGLASSESReviews of globaleyeglasses.com

TERRIBLE COMPANY. ORDERED TWO PAIRS OF GLASSES, BOTH OF THEM CAME WITH WRONG LENSES AND PRESCRIPTION DIOPTERS. I have to return them but nobody answers the phone or my emails. What am i supposed to do now. If you are looking for a good company go to ZENNIES. Ordered 6 pairs from them, all came fast, nice thin lenses and right prescription. Excellent customer service. STAY AWAY FROM GLOBALEYEGLASSES. YOU CANNOT COMMUNICATE WITH THEM. If you have questions my email is [email protected] STAY AWAY FROM GLOBALEYEGLASSES!

Talk about slowww boat from China. My glasses are not here after three weeks. I just asked for a usps tracking number and have been told by their customer service that it will take two days to get the tracking number. I made the mistake of calling and the person who answered was unintelligible. Good luck if you order from Global.

Oh lord. If only there was a zero star. Horrible customer service. People who dont understand the most basic questions. Slow to respond (really slow). Slow to ship. No one picks up the phone - no one responds to their online chats. They have messed up the order .. i lost count but many times. Never buying again. I returned all my glasses from this place and also reported them to my credit card companies.

Absolutely the worst on-line purchase I have ever made. Thankfully, I paid with PayPal. (hint). I placed a re-lensing order and paid with Pay Pal. Global Eyeglasses received my glasses on May 17. From there it went downhill. Their website says re-lensing in 7 working days. My glasses were finally received on July 8th. I sent nine (9) emails requesting a status update. Seven (7) were answered the same way; they are being expedited and should ship this, or next, week. Two were never answered. I asked for clarification on “should” or “will”; one of the emails with no answer. The sad part is these glasses were originally purchased from them 2 years ago with no problem. The last update I received said “…your glasses are currently in the final quality control check before shipping. They should be expedited by the end of next week”. This was June 3rd . On Saturday, July 2nd, I contacted PayPal to cancel the payment because the product was never received. Magically, my glasses made it to the post office on Saturday afternoon (of a holiday weekend) with the explanation “…we had shipping issues which delayed getting the lenses to NY”. This was posted on July 3rd. At no time during the communication was “shipping issues” ever mentioned. Only when Pay Pal was brought in to cancel the payment was this excuse mentioned. AN EXCUSE – NOT A REASON. (BTW, not getting the lenses is not a shipping issue, it is a supply/material issue) With Global, it appears “customer service” is non-existent in the worst case and an oxymoron at best. They should learn that when you dig yourself into a hole, and you are in over your head, stop digging. People appreciate the truth, no matter how bad, as opposed to being misled. My next purchase will be from a competitor.

I ordered 2 pair of sunglasses and one regular. It took FOREVER to get them , I had to keep calling to see where they were, GOT the run around everytime I called. When i finally got them each sent separately , spaced out between 3 weeks THEY were awfull, I could have went to a dollar store and did better, The 2 sunglasses were suppose to be the same, WELL one was so dark you couldnt even see your lighted speedometer in the car. As far as prescription I dont think there was an ounce of it in any of them. I called them about all of this several times and was told you just need to get use to them. I said i wanted to return them and they wanted me to take a picture of them and send it to them...... WHATS UP WITH THAT???? I now a a case filed with pay pal against them, it has been over a week and global did not respond to pay pal. DON't BUY ANYTHING FROM GLOBAL EYEGLASSES!!!

My experience was awful. The prescription sun glasses I received had the wrong prescription and were very heavy, not the high index lens that I ordered. I returned the glasses for credit (after countless phone calls). Globaleyeglasses could not return the credit to my credit card for some reason. Instead they sent a check after many phone calls and emails. I deposited the check and Bank America has now returned the check for insufficient funds and charged me a fee for the bounced check. Therefore, I cannot recommend Globaleyeglasses and am sorry I tried them.

I am appalled at the way I was treated by this company. I originally ordered prescription sunglasses for this site. When they arrived, they were the wrong ones. It turned out that they had mistakenly shipped mine to another customer and theirs to me. I immediately received a garbled email and phone call asking if I had the wrong pair of glasses. Okay, sometimes companies make mistakes. However, the company then sent me several very rude demanding emails asking me to package the glasses up, send them back, and somehow include the receipt for the shipping so they could refund me my money. I let them know this was not convenient for me, as I work during all hours the post office was open except for Saturdays. This interaction took place on a Monday and I heard nothing from the company. On Thursday and Friday I then received a shipping label and a subsequent pushy and rude email asking me to send it out right away. I hadn't even gotten the original email with the shipping code yet as they sent it in the early hours of the morning. All in all, I've never had such terrible customer service, or rude obnoxious emails from a company. I will never shop here again.

Long story short. Ordered prescription sunglasses and took over 2 weeks to arrive. When they did finally come, they were shipped in a case that was way too small for the frame...it wouldn't even close around them. The hinges were very loose because of being squished in the case. I contacted customer service and they requested pictures..I gladly emailed 3 of them. The response was "We suggest getting them fixed at your local optometrist, and the glasses are loose because you ordered a frame that is too large for you." Helllooo??! 1) I shouldn't have to have my NEW glasses fixed because of your error. 2) I am a plus sized woman with a huge head. I need big frames, especially for sunglasses! If these are loose on MY head...then they won't fit anyone. Period. And they are only loose because you carelessly shipped them in a tiny case! I won't ever purchace from this company again. The hoops you have to jump through to return something is ridiculous, and they don't even pay return shipping! Steer clear my friends.