GLOBAL EYEGLASSESReviews of globaleyeglasses.com

I had bought a pair of glasses from Global Eyeglasses a few years ago and it was an okay experience. Then I bought another pair and the prescription was off. Then I bought another pair and they took forever to get to me. There was some kind of error and they took more than six weeks to get to me. I will never buy from this company again.

I ordered my glasses on May 30th, I called on June 5th to check on the status, explained I needed them by the 8th. Lab promised me they were shipping them out. Called on the 6th and asked to just have the order cancelled because I wouldn't get them in time for my trip. On the 7th I get an email saying they where mailed out. I contacted customer serivce and she assured me no charges had been made to my account. She lied, on the 11th my account wias billed. I get an email the 14th asking me to return the product and I was out of town and haven't received them. In the mean time I am out of money for something I don't want and don't even have.

I wouldn't have minded the wait for my glasses, (on the site I think it says they cut your lenses in two to three days, it took like a week++ for mine) but for the fact they messed up my order. They sent the wrong color frames on my glasses, they should have just told me they were out of stock on what i ordered and refunded me. I also ordered the silver package on my sunglasses, which includes a lighter lens, and I can assure you, I got some coke bottle sunglasses in the mail. I should probably take this up with their customer service department, but I don't care to wait three weeks for them to rectify the problem. The frames themselves though are good.... just the wait and they still didn't get the order right. EDIT: They didn't just send me the new glasses like their glowing self review proclaims. They asked me to send them a picture of my glasses, I did so, and I still haven't heard back from these doucherags. Waste of money.

ordered glasses and it took more than a couple of weeks to arrive--right lens is incorrect and when I e-mailed to request RMA and ask for then to be fixed (not returned or credit but exchanged) I have received no repply to my e-mail for three weeks plus Horrible service--don't know if I have just lost my money or will eventually get them to respond--suggest others avoid this company

First time ever ordering on-line, may be my last. Took over a month to get my glasses. My calls to customer service were not satisfactory but the bigger issue was, after seeking information and explaining my building frustration, all I received back were email blasts to buy more glasses, when I couldn't even get the ones I ordered! To complete my ordeal, the glasses came with clip-on sunglasses. It asked tint which, being a first time customer of on-line glasses, I thought referred to the clip-on's. To my surprise, I received sunglasses, with clip-on sunglasses!!!! I suppose that's my fault for failing to understand, but it's also not very clear. Bigger issue is, when filling the order, didn't it register with anyone to question this? Obviously not. Changes of using Global Eye Glasses again is near to non-existent.

I needed to find Rx sunglasses for my son. I contacted Global Eyeglasses first letting them know we needed to have our son try on the frames before buying, since we had so much difficulty finding ones that fit. They said it would be no problem for me to buy then return the ones that don't fit. We bought 2 pair of children's sunglasses but neither fit. I sent 4 emails and called them to get an RMA and return instructions. They never provided them. I had to dispute the charges with my Visa. Horrible service, would never buy from again.

poor communication, terrible service, false promises, pretend delivery dates, uncertainty with all service reps...

I did'nt like the fact that when I called about my package I could'nt reach anyone. I sent an email about my glasses and had to wait awhile for a response. It also took longer than I thought it would for my glasses to get here. I ordered some glasses from another company on the same day and ordered more from them and I got that package back faster than the one I ordered from you guys.