customer
I didn’t even use it I randomly logged…
I didn’t even use it I randomly logged in and found a spot that the alert didn’t even send to me.
Response from Global Entry SpotterMay 9, 2026
Hey there! Apologies this happened, this is very odd for us. There are a few reasons this might happen, such as the interview being an hour into the future. Most people can't make appointments that soon, so we filter them out. We're conducting a full investigation into what happened here and why it didn't alert you. Regardless, we just sent you a full refund! Thank you for the helpful feedback. Safe travels!




