Waseem El T.
Disconnected our line permanently
Disconnected our line with immediate effect without a minute's notice due to rule change in the country. They should have notified their customers and given them enough time to find alternative solutions.
Response from Global Call ForwardingSep 10, 2025
Hi Waseem, We completely understand how disruptive this must have felt. In this case, the sudden disconnection was not something we had control over. The telecom authority in the region made an unexpected decision to suspend all services for international providers. Unfortunately, it was enforced without any prior notice to us or our partners. This rare action came in response to wider misuse in the market (not involving our customers). While this was beyond our control, we regret that you were affected by it and appreciate your understanding as we work to prevent such rare occurrences in the future. Warm regards, Luke & the Global Call Forwarding Team