Global PranaReviews of global.prana.com

Sent multiple emails for package that shows as received but was missing and I never received the products. No response whatsoever. Every email I sent was also tagged with the original customer support ticket # to help them but no, I guess this company would rather ignore their customers. I bought from them because REI carries their products so I trusted, and boy do I fully regret. I still don't know if I'll ever be shipped a replacement or a refund. What a terrible company and customer service. Don't buy from them.

It's very disconcerting to pay so much for clothing and then experience complete lack of customer service. Why do they have a phone number when the message always says, "Phones are offline"? I emailed them about my package going to the wrong address, and I never heard a word back from anyone. Very rude! Buh-BYE Prana.

I must preface this by saying we are in the middle of a pandemic and USPS crisis; nonetheless, customer service and communication shouldn’t be affected. I placed an order than was shipped to me via USPS without a street address. I emailed Prana and asked that they resend using my correct street address. They cancelled the order and issued a refund deducting the shipping charge. So I got no clothes and had to pay $8 for the opportunity. This is not my first poor experience with Prana customer service, but it will be my last. Some businesses deserve to go under.

If you think you may make a return on an order, beware. I returned a couple items late May and have not received my refund. You are not able to speak to a person and they request you to email them. I emailed them 3 times with nothing more than an automated email saying they will get back to me in a few days. This went on for a few weeks. My situation was cut and dry, my tracking shows they received it but no response from them. They shouldn’t process orders if they are not able to provide customer service. I’ve placed a lot of orders from them but never again.

I received $500 gift cards which were weirdly separated in 2 gift cards of $200, one of $75.00 and one of $25.00. I could not place more than one gift card at a time for a transaction and when I contacted Prana about it, they only answered generic emails. After 4 emails, I decided to go ahead and lose $ with each transaction. I spent $18.00 on the $25.00 GC and lost the rest, spent $221.00 and had to pay $21.00 with my CC, etc... The last transaction was for the $75 GC and it came up to a total of $75.21 that I ran my CC for. Prana is refusing to process my CC for the $0.21. I guess it is not enough? I feel robbed. This should not be legal. I have sent them more emails and I am waiting to hear from them.

I recently bought a pair of Prana, Hele Mai pants. Although they were a fairly expensive pair of pants the material they are made of is very thin and I was immediately worried about how they would hold up. Because they are comfortable I decided to keep them, but within a couple days I noticed they were pulling at the seams near the pockets. Already there are two holes wearing at the sides of the pockets on each side, before I've even washed them. Based on this I'm pretty disappointed in the quality of their clothing, I would hope to be able to keep an $80.00 pair of pants for at least a few years. It also makes me question their supposed dedication to sustainability, if the construction is this lacking.