Global PranaReviews of global.prana.com

1 star as 0 isn't available. I have had a few pairs of prana trouser spanning a good few years and loved the quality and fit of them until recently purchasing a new pair of the same trousers i already own to find the material quality has gone way down and apparently now sizing is a hit and miss on whether you get what you order or not! i am based in the U.K and getting prana clothing is restricted often i find the things i want are not available so i ordered through borderfree. i have now received a pair of trousers (meant to be identical to ones i own) 33"/30" and when i put them on i could not believe how big they were. after measusing them they are 35.5" in the waist so 2.5 inches bigger than they are meant to be. guess what they don't fit! and to return them they want me to pay £20 in return shipping, now if i had ordered a pair of 33" waist trousers and they were 33" and didn't fit i would accept i either keep them or pay to return shipping but they have refused to refund my purchase and said sizing inconsistencies can happen and we are sorry for your frustration with this absolutely ridiculous. I then asked for them to provide me with contact information for borderfree their shipping partner but guess what seems they don't actually existing for me to raise a complaint with them after receiving an effectively faulty product XX EDIT XX they have now agreed to provide a full refund for this item although it took a lot of emails and complaining about it

Awful company, awful customer service, awful people

My prana order has been bouncing around the country and there seems no indication it will get top me. When I tried contacting Prana customer service I heard the worst recorded message "All representatives are in a meeting right now". So I emailed them informing them I need to cancel the order as there is no reason to believe it will get to me. I then received an automated email telling me "We are unable to cancel or change orders after they are submitted.". So am I being told I can't get my money back? ... I guess I have to contact the authorities. Do NOT order from this company.

I bought a pair of Prana pants and the stretch fabric is pulling, pilling and does not look good. I called customer service and because I didn’t buy from Parma directly but from a high end outdoor shop who sells Their merchandise they won’t warranty it and won’t replace the defective product. I’ll never buy from them again. Patagonia would replace this product , no questions asked.

As noted by a previous reviewer, I've been a Prana customer for years—but this may be about to end, based on my recent interactions with customer service. I placed an order that was then delayed by Prana, so I contacted them to request that either I receive a guaranteed delivery date or that the order be cancelled (I'm going to be out of town for a month after a certain date and won't be able to intercept a late package). Replies by email are boilerplate babble saying that the order "is processing" and "should ship," and that I can't cancel at this point because it's "processing." I tried calling at one point and was on hold for a half hour before giving up—and no, call volume isn't "unusually high"; it simply means that Prana is too cheap to staff up as needed. I finally talked with someone today and same boilerplate corporate: "in processing" and "should ship" (vague) with no solution for how to deal with something that would arrive when I wasn't here. Meanwhile, Prana has already processed the charge through my bank. This is ridiculous: other companies can handle an issue like this and do so all the time. Still not sure how this will resolve, but at this point I'm unlikely to buy from this company again.

Love the concept of prAna and have bought their clothing for years, but after submitting multiple requests to stop receiving their mailings and catalogs, I still continue to receive them. Just received an artsy catalog today. Hard to support a company as being environmentally friendly when they continue to send junk mail.

Their Customer Service team has not responded once in two months! I was sent an incomplete order and have no way to contact them beyond their email, so I'm stuck. Every few weeks I send a new email and still nothing, I don't even understand how that's possible if anyone is working at all.

Same as other reviews. Have tried multiple times to get in touch with customer service. Crickets. Love their clothes but probably won’t be buying from them again.