Global PranaReviews of global.prana.com

Wow! I bought two pair of Prana stretch Zion 2 shorts. When they arrived they no longer have the metal button on the front. It is now a plastic button with a long slot in it and sharp corners. I have 5 of these shorts (original Zion) and have never had an issue. Of the 2 new ones I bought only one lasted any period of time. The button on one of them broke almost three weeks after buying them. I called customer service and asked for a button so I could see it on or a replacement show. They do not provide replacements after 60 days. That is completely unacceptable. I will no longer buy any Prana product especially if they are only good for 60 days. The one pair is still going strong as are the ones I have bought over 4 years ago. I really did like those shorts. I guess I will buy Kuhl’s now. Thanks Prana for not doing the right thing.

Good clothing, but customer service is non-existent. They use DHL and my order is either missing or never shipped. They refused to refund… just gave me lectures and excuses. I’ve never had to fight this hard for a refund … still nothing. They also have major sizing issues. My size 8 shirts are bigger than a size 10 … same product. When I asked customer service, I got a lecture. If you do buy their clothes, do it from REI.

I bought a pair of trousers on which one of the poppers stopped fastening. I contacted prana to complain, and was told since I am in the EU the warranty does not apply and there is nothing they can do. They no longer ship to the UK so I am stuck with expensive trousers I can't wear and I can't even buy a new pair to replace them.

prananz.com is a scam website operating under the prana banner for NZ customers. Don't trust it

They no longer include packing slips, so I had to refer to the email confirmation. I found a similar email order from 2 years ago and erroneously used that information, to attempt the exchange. Because I erroneously used wrong order information, through their website, they never responded. I therefore exceeded the 60 day return period. Cluster F PLEASE INCLUDE PACKING SLIPS.

In November 2023 I bought what I thought was a good quality winter coat. By February 2024 the zipper of the coat started to come off. Having a warranty I was offered to return the jacket with a credit to Prana or $20 to fix it. I opted to return the jacket. After several phone calls, emails, different reps helping figure out where my jacket went and why I have not received a refund here I sit with no jacket and no refund almost a month later and out $250. I hate to think of having to spend my money with this company as I know the quality will lead me to this same situation someday. Save your money and trouble.

It’s been 6 weeks and no sign of my order. They never provided a tracking number. I’ve emailed Prana twice with no reply from them. Will I ever get my order, or did I essentially just flush $100 down the toilet?

They use DHL which is absolute trash, don't plan on your stuff getting to you if you have any deadlines. Takes more than a week to get something from Oregon to Washington.