I purchased both the EndoSculptor and the BodySculpt. I've been an esthetician since 1988 and worked with countless pieces of esthetic equipment over the years. I have a graveyard of equipment in my garage that didn't make the cut to bring to my clients. I'm impressed with the Glidelif equipment. It will make the cut to recommend to both clients and other estheticians.
EE
Eighty E.
Extremely frustrating experience GLIDELIF
I would not recommend buying from Glidelif.
The product I received was faulty and did not work consistently. I contacted Glidelif about the problem, but instead of simply arranging a refund, I had to go through numerous emails and repeatedly engage with customer service while they asked me to carry out various checks and provide different information before they would process the refund.
It became extremely time-consuming and frustrating. You literally have to keep engaging with them over and over again just to get a resolution.
For me, the whole experience has been a complete waste of time. I would advise potential customers to think carefully before purchasing and to research independent reviews rather than relying solely on the claims made about the product.
I certainly would not buy from Glidelif again.
Response from GlidelifSep 26, 2026
Hi,
We’re sorry to hear about your experience and want to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible.
You can reach us at [email protected] or reply here with your details. We’re happy to help!
Warm regards,
Glidelif Team
SE
Serafina
Chiari,precisi e molto professionali .
Chiari,precisi e molto professionali .
Ottima anche l'assistenza!
Complimenti!
RA
Roberta A.
Excellent after sales service
I purchased the Endosculptor mainly to help with my facial massage routine. Unfortunately, after a couple of months, it stopped working after its first recharge. However, I was very impressed with GlideLif’s customer support. They responded quickly, handled my case professionally, and promptly sent me a replacement device. Although I experienced an issue with the original unit, the excellent after-sales service made the experience a positive one. Overall, I’m satisfied with the support I received and appreciate the company’s commitment to its customers.
FW
Fenzel W.
Meine Mutter hat das Gerät zum…
Meine Mutter hat das Gerät zum Geburtstag bekommen. Die ist so was von zufrieden und begeistert. Und das Gesicht ist nach der Prozedur viel strahlen geworden. Absolute 5 Sternen 👌
MM
Monica M.
Deceitful! Crappy Device!
I originally was just looking at their devices with no intention to buy but when I left their site I got a bank alert that I had been charged for the Glidelif Multi-Beauty Wand so I immediately canceled didn't hear anything back from them and then I came here (Trustpilot) and saw the Warning on top in red saying that "This company's rating is unavailable due to breach of guidelines." and then read how hard it is to return, terrible customer service, and they don't refund or replace anything so I decided to cancel the cancelation even though I never agreed in the first place to purchase it but I thought what if they never return my money its better to have something than nothing! ( So of course when I decide to cancel the cancelation thats when I hear something from them saying "Thank you for deciding to keep the Glidelif Multi-Beauty Wand" 🙄!!)So here I am stuck with this SORRY CRAPPY DEVICE! Because that's what it is! Becareful when visiting their site you might get charged without even knowing.
***How are you going to tell me I purchased this crap, that is exactly why I left your website because I didn't like anything I saw. I did not at the time have money for this. So this is exactly why after 2 months I decided to write this review to tell buyers to beware of your fraudulent activity!*
***Below is the email I had sent to cancel and ad you can see they only responded when I said I was going to keep it.***
-------- Original message --------
From: GLIDELIF Support
Date: 5/5/26 9:35 AM (GMT-06:00)
To: Monica Martinez <
Subject: Re: CANCEL ORDER
We’re glad to hear that you decided to keep your order — great choice.
Your order will be processed and shipped shortly. As soon as it is dispatched, we will send you a tracking link so you can monitor the delivery.
If you have any questions in the meantime, feel free to reach out.
Have a wonderful day!
****Interestingly, my initial cancellation request went entirely ignored. I only received a response after I reluctantly sent a follow-up saying I would keep the order (which I only did out of fear of losing my money). It is clear they only prioritize communication when a sale is made, when it benefits them!
****And I just send them an email like they said "They genuinely want to make it right" but of course I haven't heard anything back and doubt I will!
Response from GlidelifJul 14, 2026
Hi Monica,
Thank you for your feedback. We take every review seriously, so we carefully checked your order history and our correspondence with you, and we’d like to clarify a few points:
1. The order was placed two months ago using a promo code, and the billing details match the shipping information on the order. This was a completed checkout, not an accidental charge from browsing.
2. When you first contacted us about the charge, our support team replied promptly. In that same conversation, you confirmed you wanted to keep the order and asked us to ship the device. We have the full correspondence and can provide it if needed.
3. Since delivery, we haven’t received a single message from you about any issue with the device — this review, two months later, is the first time we’re hearing about it.
Regarding the rating notice, we are actively working with Trustpilot to resolve this.
If your device isn’t performing as expected, we genuinely want to make it right. Please reach out to us at [email protected] and we’ll find a solution together.
Kind regards,
Glidelif Team
MI
Miliscent
Scammers
If there’s a zero, that would be my rating. Run away from this company because they’re a scam. I live in the Uk and just bought from them in June 2026 on this fake sale. I decided to return one item and customer service gave me a return address in Romania. I was wondering why return was Romania. Anyway, the parcel force partners have made attempts twice and no response. This address is a scam too. No one to collect the items back. This doesn’t seem like a genuine company. I have tried to contact Shop because the order was from them. I will be contacting my bank tomorrow.
Response from GlidelifJul 4, 2026
Hi,
We’re sorry to hear about your experience and want to make things right. Please contact our email: [email protected] and provide your return tracking number. Our managers will be happy to help you.
Warm regards,
Glidelif Team
AP
Anastasia P.
A TERRIBLE COMPANY TO DEAL WITH
A terrible company to deal with. They do not provide good customer service. I ordered their device and their courier dumped it on my verandah where all passersby could see it. Unfortunately, it went missing. When I contacted Glidelif they stated the photo showed it was delivered. I did not dispute the photo but stated that it should have been left in a safe place where it could not be seen. They accused me of fraudulent behaviour. They posted out another devise but the courier delivered it to an incorrect address. They sent out a third devise which again was dumped on the verandah but did not go missing. Due to Glidelif accusing me of fraudulent behaviour I did not want the devise or anything to do with this company. I stated that I would return the devise and requested a refund however they want me to return two devises - the one that went missing and the one I received. How can I return two devices when I only received one? Glidelif refuses to accept the return and provide a refund nor will take any responsibility for the way it was delivered by their courier. I would not recommend purchasing from this company.
Response from GlidelifJun 20, 2026
Hi Anastasia,
We’re sorry to hear about your experience and want to make things right. However, we couldn’t locate your order based on the review alone. Could you please share your order number with us? This will help us look into the issue and assist you as quickly as possible.
You can reach us at [email protected] or reply here with your details. We’re happy to help!
Warm regards,
Glidelif Team