Sarah R.
Update to Excellent customer support once escalated to management
Update on Customer Service and what is happening now. Yesterday in frustration I posted a 1 star review here that I am now revising to a 5 star review due to being contacted by management, who has the authority to help me and is. When she first got her bike she loved it and when management found out about my issues, they have stepped in to help and that was all I ever wanted. Glerc is standing by the warranty and I am now completely satisfied and feel heard as a consumer. I will give an update on 30 days with how the replacement is doing so you all can see if you are thinking of buying from Glerc, go for it. I think this was a one off situation and feel confident in their upper management and their commitment to customer satisfaction.
Response from GlercbikesMay 14, 2026
Dear customer, We are sorry to hear that you feel disappointed with your experience. However, we would like to clarify that your emails have not been ignored. Our team has been in contact with you regarding your concerns, and your case was escalated internally for further review, which unfortunately resulted in some delay in response time. We always encourage customers to contact us directly so we can properly review and address any product or assembly concerns. Customer satisfaction remains very important to us, and we appreciate all feedback as it helps us continue improving our products and service. Kind regards, Customer Support Glerc