GlassesShopReviews of glassesshop.com

This company is so very good at what they do. And so helpful with anything you need done. I recommend them very highly.

excellent service

I am furious with this company. I ordered glasses for my son from them 2 days ago. It was found in less than 12 hours that the prescription I had received from the eye doctor had an error on it. I called and spoke to a representative who said it would not be a problem that they had not started the order yet and that she would put a hold on the order and all I would need to do is email the corrected prescription to service@ glassesshop.com. After email them I received the following reply: 08/03/22 Re: Order # 8346330151 Dear Eric , Thank you for contacting us. We'd like to tell you that your order has been processed after your order placement, if you want to change the prescription, we will need to charge half cost of the original lenses for handling fee and the price is $18.93. Please confirm your decision with us. Thank you for ordering from GlassesShop. Regards, GSNX Customer Service Agent Glassesshop.com I replied back stating this was not acceptable as I was not told there would be any further charge when I spoke to the agent and she assured me they had not started to create the glasses or lenses yet and she was taking care of making sure they did not. I received a second reply: Dear Eric, Thank you for getting back. We hope you understand that this is not our error. We just processed your glasses with the prescription you originally provided. Please know that the lenses will have to be discarded if we have to remake correct lenses for you. That is why a handling fee will be charged for changing your prescription. ​ As our valued customer, we will make an exception for you this time only and re-process a new pair of glasses with your correct prescription as below at no additional cost. You could expect to receive your order soon. Much appreciate your understanding on this matter. ​ Any further questions, please feel free to contact us. Regards, GSRD Glassesshop.com Finally I log in to my account notice there is a note on the order stating that I owe a partial payment still even thought my card was charged the full amount and they put in writing that they would not charge any additional fees. I am about to call my bank and dispute any and all charges and go elsewhere at this point.

Great service and great price. Price allows me to order multiple sets of glasses. Yay!

Ordered four pairs of glasses and I'm happy with each of them. The styles are comfortable and my prescription was correct. Much more wallet friendly than my local place.

My glasses were perfect in fit and in vision.

Great prices and very cute frames but I had a problem with a set of feames/lenses. They gave me a credit so I got another pair and those ones were messed up too. So now I have 3 pairs of useless glasses. Otherwise customer service was great just wish I had usable glasses.

Honestly love these glasses they fit comfortably, they are light weight and they got my perscription perfectly. They even contacted me to make sure my perscription was correct. Excellent service and excellent experience across the board. I will be purchasing again. Thank you, GlassesShop.