Brittany P.
Buyer beware
Buyer beware! I thought I was getting a good deal, but a month after my glasses arrived, I received a surprise bill from UPS for delivery and customs brokerage fees that were never mentioned upfront. When I contacted GlassesShop.com , they were completely unhelpful and told me it was my problem. To make matters worse, their return policy is a total trap. They will only give you a 50% refund, and you have to pay for the return shipping yourself. By the time you pay the surprise UPS bill and the return shipping, you've lost more money than the glasses are worth. Don't let the low prices fool you—the hidden costs are not worth it.
Response from GlassesShopApr 27, 2026
Thank you for your comment on your order with us. We apologize that we did not bring you a pleasant shopping experience with us. The fee you mentioned is tax/tariffs that charge by your Custom, we have emailed you and provide solutions, please check.




