GlassesShopReviews of glassesshop.com

Very happy with my sunglasses. Didn’t want to spend a lot as I am tough on sunglasses. Far exceeded my expectations!

I ordered two pairs of glasses. Both of them are perfect. Their price is really couldn't be beat. And the processing and shipping speed is faster than expected. Very satisfied with my purchase. Definitely will purchase from them again.

This is my first time using this company. I received no emails about my purchase (not a confirmation of purchase or estimated timeline) until I received a shipping notification the afternoon after my glasses arrived. My prescription sunglasses are gray tint when I ordered green and my regular glasses are not the right prescription. Customer support is not super fast but not super slow either. I'm waiting on an in-store credit as that is the best they say they can do. The nose-pads they put on their glasses are horrible. Nose-pads are meant to displace the weight of the glasses, but Glasses Shop has made the insane choice of using nose-pads with no flat surfaces so instead of displacing, these nose-pads focus the weight of the glasses. I have a pretty strong prescription so that even when I pay extra to get compacted lenses, my glasses tend to be heavy. My new glasses rubbed my nose bloody within an hour of putting them on. Customer service explicitly defended their nose-pads when i complained, so I would recommend anyone with a strong prescription to stay away from Glasses Shop. Since they will only give me store credit for messing up my glasses I will be forced to order with them again, and I will need to purchase my own replacement nose-pads (because they all but said the terrible nose-pads are an intentional design choice they will defend until they go out of business), but they are pretty cheap on amazon. UPDATE: After trying to purchase a new pair of glasses and realize a large portion of their frames are limited to mild prescriptions but there is no way to tell until you try to put your prescription in. I figure if they can't build a decent website and they already butchered a pair, I should not trust them again. However, GLASSES SHOP REFUSES TO ISSUE ME A FULL REFUND. They want me to send me to send my glasses back to them on my own dime, which I am willing to do, but they then want to add a new shipping cost to my original purchase. They have screwed me over enough and I'm not willing to pay them again for their mistake. If I could take away their one star, I would. Hopefully the BBB will assist me where Glasses Shop has not.

Glasses are pretty but do not transition dark enough. Customer Service gave me a full credit and allowed me to keep the glasses

The product is excellent. The reason it is not 5 stars is that the communication about schedule and delivery needs improvement. When ordering, the impression is given that the product will be available in 2 to 4 business days. That was not the case, and then 7 to 11 days was given for delivery. Be more up front.

I bought a pair of these round glasses 2 years ago and finally was able to put my new prescription in them. I bought a backup pair just in case mine gets damaged, lost, or discontinued. Though I've only had them for a few weeks. They appear to be quite durable and comfortable and surprisingly light in weight. So far I'm quite pleased with them and look forward to further business in the future.

I’ve tried the rest….I’m sticking with the best! This is my 3rd time ordering. I tried a couple of the other sites but I’ll never do it again. Glasses Shop has a great selection of frames and options in lenses. Best thing? They always get my prescription correct no matter what kind of lenses I order.

GlassesShop is running an advertisement on google that says “30-Day free return and exchange”. So after I purchased my frames and decided I needed to return them, the return policy on their site is different than what was advertised. Their return policy is that pay for shipping and they give you a 50% refund. There is a phone number to call but no one will answer. They will only correspond through email and they are not willing to help. This company uses deceitful advertising tactics in order for you to make a purchase. I do not recommend.