GlassesonwebReviews of glassesonweb.com

(I should have heeded the warnings of all those negative reviews). I was patient; I waited and I was willing to alter my order to accommodate them and they still took way too long to fulfill my order. My order was dated Dec. 13, 2019. They contacted me 3 weeks later to tell me the frame I ordered was out of stock (why does it take 3 weeks to determine that frames are out of stock? don't they use computers?), and would I take another color in the same frame. I agreed (silly me, I should have cancelled the order right there). I contacted them weekly for an update and they had a list of excuses: Source company was doing inventory, Jewish Holiday (is there one in early/mid January?), Can't expedite overnight, etc. It was getting old. I called them on 1/28/20 and they said order was ready to ship and I would get it Friday so I asked for the shipping number so I could track it; of course they couldn't do that so I said "forget it" and asked for a refund...which they were reluctant to do, so I had to have paypal step in and refund the transaction. On top of all that, not once did anyone ask "what can we do to make it right". This is not a consumer oriented business, more like a ponzi scheme...luck me, I was a patsy. Please don't make my mistake; it's not worth it; whatever you think you are saving isn't worth the time and energy. Please go elsewhere.

Before I ordered my glasses from glassesonweb.com, I was really scared by some reviews. I spoke to their custom service, it seems that they are nice and reasonable and no pushing at all. By considering their really attractive price，I decided to give a try. I ordered a Hugh Boss frame, single vision 1.67 high index lenses and premium package for coating. I placed the order at Dec. 30 2019 and received it at Jan. 15 2020. It is a bit slow maybe because I don't know what may happen or it is a scam maybe. However, I am really happy with the glasses I received. The frame is authentic. I don't know the coating, which looks right. The prescription is right. Now I need to deal with my vision insurance company for an out-of-network reimbursement. In all, I am very happy with this purchase. If the processing was faster, I will give it 5 stars.

The glasses arrived as advertised. The frames were absolutely authentic and they even included the demo lenses. The prescription was perfect, and I am completely satisfied. At half the price of a LensCrafters, it is difficult to understand how a brick and mortar optician can compete.

I have no problem waiting a little longer for authentic designer glasses when I got them for 1/3 the price of other suppliers. You guys whining about shipping.....you just paid less than half of what you would have paid anywhere else. You don’t get to save a ton of money AND get your glasses in a couple days. Stop whining.

Love my glasses. Plus the shipping was fast. Definitely buying glasses from glasses on web.

Terrible Company!!! Don’t order from them. I made to orders, paid extra 16$ for 1-3 days delivery and 5$ for 2-5 days delivery and the orders came 9 days after I ordered. Now I want to return them I they will charge me 15% (re-stocking fee)of the amount of the frames and they no refund shipping fee and taxes!!!!!

Ordered a pair of glasses. Paid extra for expedited shipping. The following day they notified me the glasses weren't available and they would issue an immediate refund if I requested they do so via email. I sent a refund request off via the requested email. The next day they let me know they would issue the refund and I could expect it in 3-4 business days. I feel their refunds should be as immediate as their ability to withdraw the funds. Up to a week after order is unacceptable.

I ordered a pair of glasses through them and loved them . I had originally found the pair at a store for 500$!!!? I said no way ! So I took a picture of the style , size and googled it and glassesonweb had them ! For way less (147!) I would definitely use again . I got them in two weeks but so worth it .