Tammy
I ORDERED A PAIR OF SHADES AND WAS TOLD…
I ORDERED A PAIR OF SHADES AND WAS TOLD THAT THEY WERE NOT IN STOCK AND WAS ASKED IF I WANTED SOMETHING ELSE. I POLITELY DECLINED AND REQUESTED FOR A REFUND. AFTER ASKING FOR A REFIND I NEVER HEARD BACK. THANK GOD I WENT THROUGH PAY PAL TO FILE A CLAIM AND WAS ABLE TO GET MY MONEY BACK. I DONT RECOMMEND THIS COMPANY BASED ON THEIR UNPROFESSIONAL WAY ON HOW THEY TREAT THEIR CONSUMERS!!!
Response from GlassesEtc.comSep 20, 2021
Tammy, We are so sorry that you had a bad experience. When you placed your order 7 days ago, we were informed from our manufacturer there would be a delay in your fulfillment. We informed you of this delay 5 days ago and offered other exchange options for the inconvenience (many were worth more value than the frames you purchased). Although we were in contact with you many times throughout this process, we apologize that our efforts were insufficient. I did confirm this morning that you have been fully refunded. We again apologize for the bad experience.