GlassesEtc.comReviews of glassesetc.com

I purchase some glossy black frames (GG0964O × 1 004 Black "US Stock:1 Week" / 55-18-150). My order took about three weeks to arrive because they didn't have it in stock. However, their customer service was exceptional, quick responses. My frames are beautiful, will shop here again. Thank you GlassesEtc.

I love that these are the exact glasses I wanted. I love the prices of course. I did communicate with customer service via email and I was pleased with the fast response. Delays not too thrilling, but when your purchase arrives you will be pleased!!

Didn't get a 5 Star only because they showed my item to be in Stocked then it wasn't. Kept trying to get me to purchase another brand in stocked. 3 attempts then money was refunded at a fast rate.

I'm writing this review now because I don't have much else better to do during these COVID times and I should clear up the name of a company that gave me much better service than they are known for here on this site. I also remember reading a very, very stupid piece of advice on Reddit saying that this company is likely a scam because they offer significantly lower prices than what the optician offers. After some research, no, it's just because that person is an optician themselves, and has an ulterior motive to convince others to not shop at online prescription stores where they get significantly discounted frames. The optician doesn't want you to know that the brand name frames you pay $400 for actually only cost them $100, even if they are made in a fancy European country. Ultimately, frames are still, at their best, just cut metal/molded plastic. So yes, like Walmart or Amazon, this company sells to you at slightly above wholesale prices but at a significant volume to make their penny. Contrary to other reviews here, this site was actually very good for me. Like other sites on trustpilot, I'm assuming the only people who come here are the ones who didn't have a good time. I mean seriously, I've ordered probably over 1000 things on Amazon over the last 10 years and while I did have some delivery problems, they were solved within 24 hours by customer service. Trustpilot would have you believing that Amazon's customer service is the worst thing in the world! I spent $500 on a pair of eyeglasses here (I have a high prescription) where I would have otherwise spent double in my local optician's store for the same frames and lenses. It took 4 weeks from the day I ordered my glasses to the day I finally received them. Pretty slow compared to other competitors, which are around 2 weeks. However, those competitors are using in-house, cheap brand frames which I don't want, whereas this site has actual brands (which are thankfully genuine, I called Gucci to verify I had a real product) which are significantly better quality. So I will deduct one star for the speed of the service, which can definitely be improved. The customer service is definitely not bad, it took about a week for them to respond but I e-mailed to get a 10% discount that didn't correctly apply, and they fixed it. Overall, if you're looking to order a pair of prescription eyeglasses that you could get at your local optician instead of settling for the cheap made in China plastic stuff (WP, Z, EBD, no idea if I can mention those by their full name) this site isn't perfect by any means, but they'll definitely get the job done. The reason why I chose this site in particular with the dozens of other similar sites is mostly their payment methods, since they accept PayPal and Amazon Pay, there is no realistic way they can turn a profit by scamming the customer because it's very easy to get a refund in case there is a problem.