Susan M.
We just received our S3 today 7/16
UPDATE 8/6/24: BUYER BEWARE!!! Well, just as I was afraid of, I could not lift the unit as it was far too heavy. According to their website when I first saw the S3, it stated “FREE shipping and FREE returns”. I have a screenshot of the website where it claims this. This was a major reason I decided to try the unit in the first place. Glashow did understand the reason for my return however their stated policy of “FREE RETURNS” was extremely misleading and I was forced to pay $289 to ship it back to them, all because I opened the box! They said they were “sorry” that I misinterpreted the website! This is absolutely ridiculous! How can a customer examine the unit without opening the box? Other companies state you can at least have 2 days to examine the unit and they pay for return shipping with no restocking fees! It’s a shame Glashow refused to pay for my shipping and even refused to SPLIT the shipping costs with me. This made a bad situation worse, and now I can not recommend this unit. INITIAL REVIEW: We just received our S3 today 7/16. FedEx was very good and was here on time. The packaging had a few holes in it but it did not bother the S3. Packaging was excellent. We had some difficulty getting the seat down with the handle to collapse the scooter but finally we were able to do it. Hopefully this will get easier. It is a bit heavy at the back end and I am hoping with practice I can lift it into my car. It may be challenging at 71 yrs old! Overall, so far, everything was working fine and we followed the directions to do all the checks before riding it around the house. Rides smoothly. The horn and reverse sounds are not as bad as some other reviewers thought! The turning radius is a bit wide and it is fast at 2 mph on slow. If you can make this lighter by about 10 - 15 lbs it would be awesome for us older folks. If I have to return it, it would be because I couldn’t lift it in the car. I really hope this isn’t the case. We’ll see. Also your customer service is excellent!