Glamping HubReviews of glampinghub.com

Do yourself a huge favor and go straight to the host to book! If I could give zero stars, I would. This was my first Glamping Hub experience and it will be my last. Due to COVID19 I had to cancel my reservation (well in advance), and found there were hidden service fees (13%!). Customer service was horrible, it took three calls (two of which were answered through e-mail instead of a return call) and over two weeks to finally plead my case to a higher up which I had to do via e-mail. Regardless, the company was unrelenting in refunding the service fees. I am a student and work full time, so this was a blow to me. I usually read reviews, but I did not in this case. I will next time - because I see I would have been forewarned. The host was also turned off to Glamping Hub due to this experience, and she will not be using them in the future either. She also discovered she was charged hidden fees and was frustrated with her customer service experience as well.

we visited the property at Willis County through Glamping Hub. It's listed as a Cabin when it was definitely a trailer. Trailer park trash to be exact. This was for my daughter's sweet 16 and we were completely embarrassed of this disaster. The owners ended up sleeping in a small trashy trailer that was on the property and left their doors open all night which was extremely creepy to the kids and myself. The gas grill did not work or function, the fridge broke hour after arriving, we found 2 spiders in the bed. We had to leave early the next morning cause the kids were afraid to go to bed cause of the filth and spiders. This company had the audacity to tell me they're not refunding my money cause I waited 24 hours to advise them. Unbelievable right? Please use vrbo to book anything as I've booked through them for years and always a great experience! DON'T BOOK THROUGH GLAMPING HUB OR the FAMILY CABIN NEAR SAM HOUSTON NATIONAL PARK IN WILLIS COUNTY NEAR HOUSTON. THIS IS A COMPLETE DUMP

Horrific site and service. My partner got me a voucher for my birthday. Our plan was to use it for accommodations along our road trip. First we found out the voucher can only be used on a single accommodation (annoying but fine) then the accommodation we booked had no response. We were told we could cancel and book something else which we did. We got no response AGAIN and we were due to leave for our trip THAT day so had to do last minute booking on booking.com. the original accommodation we tried to book on glampinghub thay we had no response from we were able to book quickly, easily and safely in booking.com. When we asked for a refund on our voucher they said they could extend the voucher instead but it still had ti be booked for the expiry of the voucher (not really an extension) which doesn't suit us at all. We were also extremely 😞 with the level of accommodation advertised as "glamping", it is just house or rooms or camping rented out. AVOID THIS WEBSITW AT ALL COSTS

A big "thank you" goes out to Glamping Hub! They provide a nice supplement to our rental program. Any questions or concerns are answered within 24 hours. They are not only courteous and helpful, but are very professional and willing to go the extra mile for guests as well as hosts. We hope to continue our relationship with Glamping Hub for a very long time!

Terrible Terrible Terrible. Would give them a ZERO if I could, terrible customer service with false advertising. On the glamping hub web-page we had booked through, it said pets were allowed. We followed up after booking with the host to make sure this was correct... well turns out it was a mistake on the Glamping Hub page. We asked them to cancel our reservation IMMEDIATELY. The next day we found that they had charged us for the full stay. After a day of calling them and trying to get a hold of them, I decided to dispute the charge with my CC company. This seemed to get their attention a little, the hosts were very responsive and were able to get our money back to us, but Glampinghub kept their $70 fee saying because we have no proof (Even though I have the messages) and disputed the charge that they will keep the fee. PS this is about a month later and I am still dealing with these dweebs. Again don't use these scammers, best to go through VRBO or something more established. BUNCH OF CON ARTIST!

Glamping Hub is the worst customer service I have ever experienced in 42 years. I would give it a ZERO if that was an option. I have never written a negative review before because I understand things happen and we are all human but they are really terrible. Glamping Hub double booked the place I rented months ago and then CANCELED MY TRIP BY EMAIL THE DAY OF OUR VACATION WHEN I WAS ALREADY ON MY WAY - 2 HOURS FROM HOME! I frantically called and they would not answer the phone! They knew the day before they double booked and did not have the courtesy or professionalism to call me. They literally left me and my family stranded on the side of the road hours from my home and wouldn't answer the phone. They did not offer to help find me lodging. They did not offer any compensation. They called back a week later after and left a message telling me to email them. The host felt so bad for us that she had to Venmo me the refund from her own pocket so we could try and make other accommodations because neither of us were getting responses from them. If she wasn't so thoughtful, we'd probably still be waiting for our refund. I can't believe a company would have such disregard for their customers.

Terrible experience. Made multiple attempts to book and the host declined with no explanation other than "host has issue with availability". There should be no option to request to book if the property is not available! What an absolute waste of time messaging the host and waiting for a response. And as a result of that, I lost out on other spots on Airbnb. Don't bother with this site.

Total waste of time, not responsive staff, tried booking two locations, no answers, called support, no answer.