gladdween.comReviews of gladdween.com

Very poor quality, pictures lie, do not shop from this site. Very rude attitude to customers, they don't want to return money.

Please don’t use this company. I ordered an item 2nd September 2024 it is now the 26th September 2024. There is no sign of my order, with a pathetic message to be patient and wait. With no chance of a refund. So be warned. I wish I could give -5 stars.

Very poor company do not use them take three days to reply to you .you do not get a refund you don't get your product back stay well clear absolute horrible company

DO NOT ORDER FROM HERE !! END OF.

Ordered the "Luxury Large Dog Sofa Bed Kennel Mats Pet House" in Green. The bed arrived and is grey (the one colour I did not want). The bed vaguely resembles the one on the website. The thickness of the bed and the construction are very very different the only thing that makes it look similar, is the cream piping. If you want the item you are being shown on the website, don't buy it, it's not what you are going to get.

absolute terrible service, this company should not be allowed to trade, if the goods are faulty they should accept this and reinburse the monies due

Avoid at all costs! I placed an order then seen alot of bad reviews so cancelled order straight away. They said they would refund me and pay into my PayPal. I didn't pay with PayPal! I have been emailing and emailing and getting absolutely nowhere!

Ordered 2 Large dog harness jackets when arrived 3 weeks later they was labelled Large but did not fit, when measured they was the size of Small. Offered 30% refund and keep jackets but I wanted correctly sized jackets. Would not provide returns label and replacement. In the end agreed on 70% refund and keep jackets. Waiting for refund to appear. At least local dog rescue centre will benefit from the jackets, which look ok but just wrongly sized.