giggster.comReviews of giggster.com

I am extremely disappointed with my experience as a Giggster host. A renter exceeded their booking time and incurred overtime charges. I reported the issue, expecting Giggster to assist with collecting payment since the booking was made and managed through their platform. Instead, after the renter’s payment failed, Giggster closed the claim and refused reimbursement. Their response was that I should have had a signed walkthrough report and submitted a booking update during the event. The issue is not that Giggster has procedures — the issue is that their system allowed a renter to receive additional usage of my space without successfully collecting payment. The financial loss was placed entirely on the host. I have used other platforms, including Peerspace, and have not had this problem. Their payment protections and handling of additional charges have been much more reliable. Based on this experience, I no longer feel comfortable listing my property on Giggster and would caution other hosts to fully understand the risks before relying on this platform.

Terrible, deceptive company. More worried about getting a quick booking than actually looking out for renters or hosts. My experience with them was atrocious. They act as a parasitic middle-man, and literally add no value. They are purposefully unclear about insurance requirements, leaving both hosts and renters vulnerable. Use Peerspace instead. Or, use their site to browse locations, sure, but NEVER book through them. Reach out to the host directly and book that way.

The host was not reachable, we have waited 1h+ so he can tell us how to enter the studio

Update on my issue with getting an $1,100 refund from giggster. After giggster dragged their feet for weeks, they told me there is not thing they can do and offered me a discount to rent again. I have screenshots proving I followed all the steps in the renters agreement and provided screenshots of my conversations in the app and via text and they still will not honor the refund. ot only am I out $1,100, I am also out an additional $400 for hair and make-up I had to rebook with fees. Giggster pays their hosts immediately and if the host instructs the renter to to do something, like a reschedule request, they pay the host anyway.

Spammed my entire company with SPAM emails, and we've never engaged their services once. Real shame.

Completely unreliable app. The actual event hire price is nothing like that quoted on the app. Very unclear terms.

I’ve been a long-time host on Giggster and have had exceptional experiences with many members of their support team. Abby, Anie, Benny, Katrina, Polina, Tetiana, and others have always gone above and beyond to assist me with professionalism and care. I’ve hosted over 100 successful events and have proudly recommended Giggster to fellow hosts and even to CEOs at other platform as a model of host support done right. Even Elena, the Head of Customer Success, has in the past provided excellent service on multiple occasions. However, this current situation has left a deeply disappointing and bitter taste. Despite clear video evidence and written documentation that proves I handled a situation calmly, professionally, and in accordance with my posted house rules, Elena chose to reverse a previously fair decision. Worse, she allowed a defamatory review to remain public - one that falsely claims I made a child cry - simply because the guest said so. Even more concerning is her justification: "It was a kid’s birthday" - as if that somehow makes it acceptable for guests to violate house rules that are in place to protect property and guest safety. This position directly contradicts Giggster’s own Location Agreement, which states that renters are responsible for all their guests and must follow host rules. Elena’s conclusion effectively penalized me for enforcing my own rules, while rewarding a guest who admitted to not communicating those rules to her attendees. That isn’t just unfair — it’s DANGEROUS PRECEDENT. Hosts are now put in an impossible position: if we enforce the rules, we risk bad reviews and withheld payouts. If we don’t, our property gets damaged and our future guests suffer. To make matters worse, I even escalated this to Giggster’s CEO via email, and to date, I have received no response. Giggster is still a great platform with enormous potential, and I appreciate the fantastic support from many members of their team. But this experience with Elena and the silence from leadership have seriously shaken my trust in the platform’s ability to consistently apply its own policies and support its most loyal hosts.

Would give zero stars rented a location on Giggster then had contact with the host and then Giggster cancelled my booking for me needing to verify my payment method instructions where not clear very confusing. Was going to call them but they never answered didn’t get a refund either