Diana
Never use this company!
If I could give this company zero stars I would. I ordered a $50 Gamestop gift card for my grandson's birthday and received an email saying it was delivered however my daughter in law never received it in her email. When I emailed giftnix they sent me a code and a pin number and when my daughter in law took my grandson to Gamestop to choose his gift there was only $7.00 on the gift card. I emailed giftnix and now I have to send my daughter in law back down there to try to get some sort of printout that shows the card only had $7.00 on it. A week later and my grandson still has no birthday gift. 8/2/16 UPDATE I have emailed back and forth several times with Giftnix customer support so it's very interesting they say they find no record of the problem. They have requested proof of the card balances however since I didn't purchase the gift card directly from Gamestop they are unable to give me any printouts showing the balances and where the card was used. This is very convenient for giftnix for obvious reasons. I forwarded the letter from Gamestop to Giftnix with a request to let me know if there is any way they can assist me but have received no reply. Buy your gift card directly from the source NOT GIFTNIX! You will have no recourse and lose your money should something go wrong. Update #2 There has been absolutely no communication from giftnix since my last update nor was any such "proof" given to me. Giftnix is replying to my unfavorable review with untruthful information. The reason I know there is no such proof is because I AM telling the truth. I have nothing to lose anymore, I've already lost my $50 but what I have to gain is possibly helping some other unsuspecting consumer to avoid the pit that I fell into when I used Giftnix. Update #3 After hearing about this dilemma, Gamestop NOT Giftnix issued a gift card to my grandson. A big thank you to Gamestop for going above and beyond in their customer service department. I can't stress enough, go directly to the source for your gift card especially for Gamestop, they have a customer service department that truly cares about their customers.
Response from GiftnixAug 3, 2016
Diana, We do not show emails from you about this. We will be more than happy to look into this for you and assist you. Please email us at [email protected] so we can quickly assist you and investigate this for you. We get these cards directly from the source so we find this extremely hard to believe that the card did not have the correct amount on it. We did investigate this issue for you and we clearly proved it to you that the card was a $50 gift card and not a $7 card as you incorrectly claim. This proof was emailed to you earlier and you never responded after it clearly shows the card is a $50 gift card. Sincerely, Giftnix