Elizabeth
Late - Friend Never Received Because of Shipping Delay
I am extremely disappointed in my experience with Gifting Kosher. I ordered a basket to be delivered to a friend while on vacation over the holidays. After six full business days, the item still had not shipped. After calling customer service and stating that my recipients would be leaving in the morning of a specific date, they stated that they would have the item shipped ASAP and delivered before my friends departed. The item did not ship for another full day. They used LaserShip, a notoriously horrendous shipping partner. The item was further delayed in shipping and my recipients left before the item was delivered. I was able to receive a refund, but that does not make up for the let down, hassle, and embarrassment of my friends never receiving their gift. I would avoid this vendor in the future and recommend looking at other available options.
Response from Gifting KosherJan 2, 2026
Thank you for your honest feedback. We sincerely apologize for the frustration and embarrassment this experience caused you. While we are glad a refund was processed, we recognize that we failed to meet the timeline we promised. Please know that we are taking your comments to heart and are using them to improve our internal processes and courier selections. We are committed to doing better and hope to have the chance to provide you with a much better experience in the future.