LILIA
Disappointing experience with high-end client gift order
We ordered a very expensive gift basket from Gifting Kosher specifically for a high-end client. Unfortunately, the basket arrived damaged and poorly packaged. The contents were loose, the presentation was compromised, and several items were visibly smashed. We did not request a return because we changed our mind or disliked the product — we requested it because the basket was not in acceptable condition for professional client gifting. After providing photos, the company refused to offer any resolution whatsoever — no replacement, no partial refund, no discount, and no apology. Their response focused solely on the items being “intact for consumption,” which completely ignores the fact that presentation is a fundamental part of a premium gift product. Any company selling high-end gift baskets should stand behind their packaging and customer service. Unfortunately, that was not our experience here.
Response from Gifting KosherDec 24, 2025
Thank you for taking the time to share your experience. We’re truly sorry to hear that the presentation of your gift basket did not meet expectations, especially given that it was intended for a high-end client. We understand that presentation is a critical part of premium gifting, and we regret the disappointment this caused. While our initial assessment focused on the items being intact for consumption, we acknowledge your feedback that the overall condition and appearance of the basket did not reflect the standard you expected. This is not the experience we aim to provide, and your comments regarding packaging and handling have been shared internally for further review. We appreciate you providing photos and taking the time to explain your concerns. Customer feedback like yours is important to us as we continue to improve both our packaging standards and service processes. Thank you again for bringing this to our attention.