Ghost ControlsReviews of ghostcontrols.com

Total dog shit , unreliable af

Absolutely terrible Customer Service. Would not recommend this product.

Tough product to deal with. Problems with losing our keys due to the multi-connect pos product is beyond frustrating, having to reset all keys for all users, and it keeps happening (3rd time now). Why does this pos lose it's keys?!?!? Who knows. Can you save them? Nope, too stupid of a unit to save the keys so you can reset the pos, restore the keys, and move on... Sick of dealing with this unit.

DO NOT USE THIS PRODUCT IF YOU LIVE ANYWHERE ON EARTH WITH WEATHER

Ghost control is a Joke. My electric gate opener maybe lasted maybe 4 months then it stopped working. Customer service is no help. did every test they told me to do multiple times, adjusted bracket mounts, sent pictures and a video like they asked, etc. Nothing came of it. They just ask me to repeat everything again and again. All I would get from them was they're warranty states they need to keep trouble shooting. And they say if they end up sending me a new motor and it still does it then they will void my warranty completely so all they can do is trouble shoot again. ugh

They don't last. May get 6 or 12 months out of the various components. Then they break and your wife is inevitably pissed about having to disconnect the gate during the rain when she is already late. A few years back when there was an issue they were quick to make it right. Now, this morning, some young snotty kid talked to me like I'm an idiot for thinking the arm I bought less than 6 months ago would qualify for warranty. Bad product and now bad customer service. Never again. Trying the mighty mule.

Terrible Customer Service and NO FOLLOW UP for technical problems! I recommend not buying any products from Ghost Controls! I installed a new dual gate system in July 2024. After good normal operating performance for appox. 90 days...... things went wrong. Operators on both gates began operating erratically and sometimes not able to open at all....... and seemed confused as to open or closed. TO DATE, I CAN NOT GET THIS SYSTEM TO OPERATE RELIABLY OR DEPENDABLY. One of the times that I Was able to get a technical representative, the "grudgingly" sent me out a new controller board on warranty. After installing the new board, the system operated properly for 2 days and began operating erratically once again during our first cold snap. My batteries and solar panels operate and indicator panel lights are all within "specification" My experience contacting "Technical Service" option 3 on the phone tree is as follows: 1) Leaving a message or inputing your phone number to get a call back ..... NEVER happens 2) Sending an email and expecting to get a response back for help NEVER happens 3) I have waited on hold for a customer service person is at least 30 - 45 minutes...... even when told your "wait time" would be 10 minutes. 4) My gate is some distance away from my house and takes several minutes to get to the gate to have a trouble shooting telephone session....... The rep would NOT wait for me to get there after explaining to her that I have waited for calls back and waited on hold for the next Tech Rep! She said she would give me a call back in a "few minutes" so I coudl get there with my small screwdriver and transmitter........... NEVER HEARD back after waiting for the call in sub zero temperature!! 5) I have tried calling back on several occasions for help only to hear that your waiting time will be 45 minutes (or more)! 6) I am made to feel that I am either a problem calling or my time does not matter. As of now....... I have a brand new expensive dual gate opener system that is inoperable and UNRELIABLE. I have been more than patient with these people and they DO NOT CARE! It appears that the company is growing way to fast, do not have enough staff to take care of problems and have no sense of customer care. This is reinforced by the fact that the wait time to get help is painfully long and that they NEVER (at least to date in my experience) get back to you........ by phone or email!.......... UGH!!!!!! DO NOT BUY A GHOST SYSTEM!!!!!!!

When this company was new, they were responsive and showed care for their customers. That is no longer true. Now it seems that since their business has grown, THEY JUST DON'T CARE ANYMORE! They don't answer their phone, they don't call back, and they DON'T EVEN ANSWER EMAILS!!!! The opener we purchased is definitely better than their NO customer service policy.