The Ghibli.StoreReviews of ghibli.store

Excellent customer service and communication. There was a delay with my delivery and they investigated quickly and resolved the problem for me. The item I ordered was super cute and exactly as pictured.

The Ghibli Store has amazing products and customer service!

Ordered a Totoro golf cover and it’s so soft and cute!! Sits a little weird but other than that I don’t have any complaints. Placed my order on Oct. 15 and received it today (Oct. 25). I was a little sketched at first because I wasn’t used to the payment method but after I received the details on my shipment I didn’t have to worry about it anymore.

Timely delivery and goods cute and in excellent order. Especially good since the company responded to my request for a size change (which I requested on the "contact" part of the website). Wow, that was great -- who expects a prompt response and to have the problem fixed -- wow. Thank you Ghibli Store.

I ordered from the ghibli store all the way in South Korea, so I did expect there to be some delays which is no fault of anyone's but; dealing with international mail. I received great communication from the staff at the ghibli store at all times. One of the products came incomplete and they swiftly sent me a replacement. They also made sure I did recieve my other products taking into account the possibility of something going wrong. Everytime I emailed to ask a question or for an update (as the tracking hadnt updated which had nothing to do with them) the communication was quick and very friendly. Will definitely be ordering from them again in the future.

I love this site, ordered twice from Ghibli Store and my orders came great. Hope they will add Paypal to the payment method

Outstanding customer service and responsiveness. I inquired about the status of my delivery and received a response within 24 hours, which was followed by a helpful exchange, and further unsolicited email communication saying my delivery had arrived. No problems at all; better service than I have received from other online retailers, big or small.

so at first I was kinda mad cus I thought my totoro did music box wasn't related to totoro at all when I got it. Then I contacted the angrily and they were completely cooperative and nice despite my rudeness and asked for a picture of everything. while I was getting everything layer out I found totoro peices and felt so terribly bad and contacted them again with an apology. they even gave me a 10% discount cus idk why they just did they're amazing. great customer service and don't judge too quickly like I did. I'd also like to add the items are from China but its the same quality as in the store like Walmart or any other store. if it was from the US or the UK or something I probably wouldn't be able to afford it. what I'm saying is its great quality.