The Ghibli.StoreReviews of ghibli.store

Everything was better than what ordered, they are very quick to respond when contacted, and delivery time was on the date promised. Will absolutely be returning for more goodies!!!

The items I ordered are just as described and pictured. The most impressive thing is the customer service. They are excellent at communication and addressed my concerns very quickly. The orders came as promised and were better than I expected. I am very happy with the purchase

Very happy with the support. They were happy to fix an incorrect delivery address and helpful when the packet had problems at delivery, providing us with the correct details to resolve the issue.

The statue of Calcifer I bought was perfect and it looks great on the shelf I bought for my mother! She loves it! At first there were some issues for the shipping, but after emailing them, they reassured me about it that everything was taken care of and I'm glad to have the item I got for my mom! Product was true and real!

Everything amazing! Thank you

I had a fantastic experience shopping at the Ghibli store! The products are good quality, beautifully designed. I am very satisfied with my Totoro figure as well as plushie (they all look as in pictures). Shipping was faster than expected, and everything arrived safely packaged. Customer service was also very responsive and helpful during the entire process (they reached out immediately after it was noted that one of the items was not available, they provided few solutions and resolved it very quickly). I’ll definitely be shopping here again and recommend it to fellow Ghibli fans!

Had trouble with the shipping process, like some of the reviews I’ve seen on here. But, Ghibli Support helped me throughout the ordeal. It took an extra week to finally get the product and when it arrived, my niece was happy and stoked about her new Totoro backpack and mini figurines. At the end of the day, things happen and mistakes are a forever learning experience in all aspects of life. It’s how the company reacts and deals with it. In this case, A+ and a satisfied customer. Thank you Ghibli Store and I’ll be returning soon.

I ordered something from their store and when it was shipped and delivered to me, I never got the package. When I emailed them and told them what had happened and asked for a refund, they told me they would ship me the same order for free. The package came very fast and was exactly what I ordered. Their customer service did not fail to reach out in a very timely way, and made me feel heard.