Heather
Charged twice, out $820
Charged twice, then charged again after disputing the charge. I have never experienced such blatant fraud. I cannot overstate enough how dangerous it is to give this company any payment information. The DOJ is also currently suing ZEALTHY for unfair billing practices. EDIT: The response from the company was not helpful to say the least. They asked questions, and when I replied the same day (and multiple times since) did not respond. The existing dispute is ongoing. In addition the company refuses to acknowledge subscription cancellations in the app, by email, and by phone. They continue to attempt to charge my credit card using variations of their merchant ID to bypass blocks placed on it.
Response from ZealthySep 29, 2025
Hi there, thank you for sharing this. I’m truly sorry to hear what you went through. Being charged multiple times, still dealing with a dispute, and feeling like your cancellation wasn’t being acknowledged is incredibly frustrating, and you deserve better. I understand how upsetting it is when it feels like your concerns aren’t being heard or resolved. I’d really like to review this personally so I can get to the bottom of what happened and make sure your account is handled correctly. Please feel free to email [email protected] with the subject line “TrustPilot-Jojie”. I respond to all emails within 1–2 business days. I look forward to your email and working 1x1 with you. Thank you.