Kamron L.
Zealthy Excitement Turns To Disaster
How excited I was when I started using Zealthy and the medication. I did lose weight… I was experiencing success, but then November 6 they charged me over $2600. Pulled right out of my checking account, at the first of the month when all my bills are due and I don’t have that kind of money laying around. So, I’ve been dealing with them through messaging in the portal and calling customer service 5 times. After waiting 20 minutes 3 times, I had to leave a message because no one was available. Finally, I was able to speak with someone and she submitted my request to the refund department, but in the middle of finishing up our call we get disconnected. After trying to get this fixed for the last 4 days, I was told that it’s going to take 5 to 7 business days to get it refunded. It’s been very difficult to get a hold of them to ask questions and to get this fixed. I’m very very disappointed. So, beware. They may charge you for something that was never authorized and then to get a refund will take multiple days and hours.
Response from ZealthyNov 11, 2025
Hi there, we’re truly sorry for the stress this unexpected charge caused you. That’s never the experience we want for our patients. I completely understand how upsetting it must be, especially when the charge impacted your other payments and took multiple attempts to resolve. I appreciate your patience as our team reviewed and processed the refund, and I’ll make sure your feedback is shared so we can improve communication and support in situations like this. Please feel free to email [email protected] with the Subject Line “TrustPilot-Jojie.” I respond to all emails within 1–2 business days and would be happy to personally review your case and ensure this is fully resolved. I look forward to working 1x1 with you. Thank you,