ZealthyHigh-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Pharmacy & Medicine · Lehigh Acres, Florida
Excellent
Pharmacy & Medicine · Clearwater, Florida
Excellent
Pharmacy & Medicine · Sunrise Florida, Florida
Excellent
Pharmacy & Medicine · Orlando, Florida
Excellent
5,549 approved reviews, newest moderated first
William
Well I am so glad you helped me out, I needed to lose weight because my back is sore from degenerative disc disease and I hurt so bad trying to exercise like I want to
Response from ZealthyAug 22, 2024
Hello William! We are so sorry to hear that you are struggling with this but so happy you found us so we can help you be your best. We thank you for your kind feedback William and can not wait to work with you further.
Chelsea W.
I signed up back in April hoping my insurance would send over the approval. It never happened so I cancelled my account in June. I received my cancellation confirmation and no charge was made in July. Tell me why I was just charged in August? They tried to tell me they never had a cancellation from me. Tell me how I have the automatic cancellation confirmation in my inbox from June 13? STILL WAITING ON MY REFUND. DO NOT TRUST THESE PEOPLE WITH YOUR INFORMATION. I SHOULDNT HAVE TO FIGHT THIS HARD FOR MY OWN MONEY BACK
Response from ZealthyAug 21, 2024
Hello Chelsea, we are so sorry to hear that you were charged for our services after canceling, We reviewed your account and see for some odd reason there were 2 memberships on the account. One was canceled out and the other was still active. We have made sure this membership is canceled to ensure that you are not charged again. We also have our team looking at why there were 2 memberships on the same account. Lastly, we have refunded the charges and emailed you the refund details. If there is anything else we can do to help please feel free to reply to the email we have sent you. Thank you!
Gabriel V.
I tried using Zeathly and they charged me to send me a kit. I never received the kit they said the kit was received after weeks of trying to get in contact with someone they finally responded. By that time I decided not to try their product. I asked for a refund and was denied. Very poor customer service. I'm glad I didn't even use their product after seeing all the bad reviews from others.
Response from ZealthyAug 21, 2024
Hello Gabriel! We are so sorry to hear that you did not receive your order from us. We would love to review your account and see what options we have available. Please email [email protected] with the email address on your account please make the subject line Trustpilot so we receive your email directly. Once we receive your email we will be happy to help you further. We look forward to your email, Gabriel!
Debbie V.
I feel it’s working and I have motivation to move
Response from ZealthyAug 21, 2024
Hello Debbie! Yay, we are so happy to hear that you are seeing results and feeling motivated. We love hearing this! We are so excited to be on this journey with you and can not wait to hear more about your results. Thank you for your feedback, Debbie.
Rochelle T.
Great! Works I had a little itching the first three day at the injection site but no other side effects
Response from ZealthyAug 21, 2024
Hey there Rochelle! We are so happy to hear that everything is going so great while using our services and that your order is working for you. If you ever have any side effects please let your Provider know right away and they can help. Thank you for your feedback, Rochelle! We can not wait to work further with you.
Jesse A.
Just started using Zealthy, and I have been blown away by the customer service and professionalism of the staff. I could not recommend them enough!
Response from ZealthyAug 21, 2024
Hello Jesse! We are so thrilled that you have started up with the Zealthy family. We appreciate you reaching out and letting us know how your Zealthy journey is going so far. We love hearing that you are having such a great experience working with the Zealthy team. We strive to provide excellent customer service and 1x1 interactions with our patients. Thank you again for your kind feedback and we can not wait to work further with you, Jesse!
Amy L.
Easy to navigate site & info/messages
Response from ZealthyAug 21, 2024
Hey Amy! Thank you so much for taking time out of your day to review us and provide us with feedback on how your Zealthy experience is going. We greatly appreciate it! We are thrilled to hear that using our site has been an easy experience and that your questions/concerns are being answered by our team. Thank you again Amy for your feedback and we can not wait to hear more about your journey with us.
D M.
*Update: after a 15 min wait for customer service I was connected to a real person and explained the issues. I got a refund.* During sign up it said $0 for the first 3 months then $10 a month billed quarterly. After entering my card info it then said $99 billed after my appointment. It states that I will not be charged until AFTER my appointment. I scheduled my appointment and a few mins before my appointment I logged in and waited and waited then I message popped up stating that my provider didn't connect so for me to reschedule at no charge to me. At 11:28 am the provider sends me a message asking if I'm planning on joining our appointment..mind you my appointment was 28 mins earlier and again I was waiting. I check my bank account and they already started taking my money even though I never had my appointment. I called customer service and it said wait time 4 mins. I waited 10 mins and hung up. I called again and it said 5 min wait. I'm still on hold and it's been a little over 12 mins. I canceled my membership and if I don't get my money back I will be calling my bank AND filing an official complaint.
Response from ZealthyAug 21, 2024
Hello there, we are so sorry to hear that you were not able to get in touch with your Provider. We completely understand how frustrating and disappointing this can be and we are truly sorry this happened while using our services. We are however thrilled to hear you were able to get a hold of a Zealthy Coordinator and get everything squared away. If there is anything else we can do to help please feel free to email [email protected] with the Subject Line "TrustPilot" or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!