ZealthyHigh-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Pharmacy & Medicine · Lehigh Acres, Florida
Excellent
Pharmacy & Medicine · Clearwater, Florida
Excellent
Pharmacy & Medicine · Sunrise Florida, Florida
Excellent
Pharmacy & Medicine · Orlando, Florida
Excellent
5,549 approved reviews, newest moderated first
Wanda H.
The guidance with meals and exercises to help me achieve my weight loss goal. It gives you daily routines to follow. I have lost a little, but look forward to losing more.
Response from ZealthySep 26, 2024
Hello Wanda! We are so excited to be on this journey with you and can not wait to move forward with helping you achieve your goal. We love hearing success stories like yours! Thank you so much for your feedback, we greatly appreciate it.
Shelby C.
SCAM! They said they’d reach out to insurance to see if they can get it covered so ok I sign up and wait $135 a month isn’t bad if I get my medicine covered. They keep telling me they are waiting to hear back from insurance and trying to sell me something else. A month goes by! A month! I literally called my insurance myself and found out they won’t cover it before you guys found anything? I find that incredibly hard to believe. You knew my insurance wouldn’t cover it but didn’t tell me until I got charged the $135 membership fee for a second month when I received ABSOLUTELY NOTHING. customer service agent refuses to help and says there are no refunds. Run away from this company.
Response from ZealthySep 26, 2024
Hello Shelby! We are so sorry to hear that you have not had the best experience using our services. Please keep in mind when we are running PAs we are running for one medication type. We only know if they will or will not cover each type of medication once your insurance reaches out with a decision. We are unable to refund you back the $49 fee as a Provider has reviewed your account and PAs have been done. However, we have canceled the service so there are no future charges, and refunded you the $135. If there is anything further we can do to help please feel free replying to our email. Thank you!
Nina E.
I believe this company does not serve the community well. I will be sure to never use this company for weight loss services again and I would advise others not use your company as well. I reached out for weight loss medication management, you offered tirzapetidine. I used the medication for 3 months with no results. I complained about the med and was told that I was not expected to loose weight in the first 4 weeks of starting the medication by one of your providers. After 3 months of using this medication along with diet and regular exercising and I lost nothing. I made an appointment with a physician and checked my lab work and all labs were within normal limits. It’s clear and evident that the medication I was given was not compounded correctly, basically placebo effect. I spoke with the physician and they agreed as well. As a nurse practitioner Provider I’m disappointed in this weight loss clinic because you chose not to have an appointment with me in order to initiate my services, you chose to work with compound pharmacy that gives ineffective medications to its customers, and you have chosen to have nurse practitioners who are not educated on how the medication works. I asked for a refund a few times now and have been told no. this is not acceptable. Any company that doesn’t make appointment with a physician, offer labs and doesn’t use a provider to follow up with you and your concerns about a meds is not the company for you. As a Critical Care Nurse practitioner, I am ashamed at the action but mainly the reaction of this company. It's more respectable if you would recognize fault in this and reimburse me back my money. I gave it 3 months based on your recommendation and still there were no results. I was not given a functional medication and that is not what I signed up for. No one pays $800 to be given a placebo.
Response from ZealthySep 26, 2024
Hello Nina, we are so sorry to hear that you did not see the results you wanted to see. Per our email with you, we have done all we can to help you, as we can not offer full refunds for medication that has been received and used. The pharmacies we work with are certified by the National Boards of Pharmacy and are monitored by state pharmacy boards. Here’s an article with more info: https://www.getzealthy.com/post/exploring-semaglutide-access. To provide more clarity we work with our partner pharmacies that use FDA-registered suppliers to ensure prescription are properly developed, processed, shipped, and delivered. We have provided you with a partial refund and have encouraged you to reach out to your Weight Loss Coach and Provider for additional help on hitting your goal. Please keep in mind you can reach out to your Provider and speak with them over Messenger or request a phone call with them anytime by contacting customer service or messaging your Provider. If there is anything further we can do to help please respond back to our email thread with you. Thank you!!
Lisa P.
I filled out their questionnaire fully and kept inputting a new credit card because it said I needed to update mine. Obviously their site had a glitch. It’s a very fragile business you’re in and the way Zealthy words and commands pic of your full body along with copies of your DL license seems like something more than a tele health checkup. I think Zealthy will find that most weight telehealth places are $200 per month. So if Zealthy wants to write emails that I feel are rude and judgmental then they can keep it. I am now happy with their competitor who didn’tmake me jump through as many hoops. ~ fact: I haven’t taken a pic of me in over 10 years without a filter. Nice, personable companies are always nicer to deal with than bad ones.
Response from ZealthySep 26, 2024
Hello Lisa! We are saddened to hear that you did not enjoy your Zealthy experience. If you ever run into technical difficulties please let us know right away as we have a technical team ready to help resolve any troubles you are having. Please keep in mind that because this is an online service we need to properly ID who we are working with. This process is no different than going to a local doctor and providing ID in person to verify who you are, though they can see your full body in person. We have to ensure that we are prescribing medication to the correct individual which is why we require a full body photo and ID. If there is anything else we can do to help please feel free to email [email protected], message us in the portal or call us at (877)870-0323. Any of our Zealthy Coordinators would love to help!
gloria D.
easy to follow without any complications
Response from ZealthySep 26, 2024
Hello Gloria! We are so happy to hear that your weight loss journey with us has been such a smooth one. We love hearing this! We thank you for taking the time to review us. We all greatly appreciate it and look forward to working with you 1x1 in the future.
Lisa Homsey S.
Zealthy has terrible customer service and is close to a scam. Tirzepatide is a great medication and was shipped promptly. It is easy to order and use. Clear instructions were provided. However, it gets shipped automatically and is difficult to stop. You actually can’t even remove your credit card info from the site unless you add a new card number. When you message the “team” you get a very generic unhelpful response. I just got charged for $866 for a medication I can’t use. The customer service person pretty much told my too bad. I’m on an auto ship and it can’t be stopped. Be ware!
Response from ZealthySep 26, 2024
Hello Lisa, we are so sorry to hear that you are feeling this way after using our services. We understand you are not wanting your medication subscription. This can be canceling in the Manage Membership section of your account. If you are having trouble doing this, please email [email protected] with the subject line Trustpilot and we can help cancel this membership out. You are correct, when you have an active account with us we do require you to have a method of payment on file, as we do need to be able to charge you for active services. If another form of payment is added we are happy to remove any cards you would not like on file. If you would like any additional help please feel free to email us and we would love to help you further!
Mai N.
Total scam. They take your money and run! It seem like they care but they don't. Be careful.
Response from ZealthySep 25, 2024
Hey Mai! We are so sorry to hear that you are feeling this way after using our services. We want to assure you that every Zealthy Coordinator, Provider, and Coach does care about you and helps you feel, look, and be your best. We would love to help solve any troubles you are having. When you have a moment please email [email protected] with the email address on your account and we can help you further. We look forward to your email!
Susan
Everyone at Zealthy has been so helpful and so honest. So far everything has been great.
Response from ZealthySep 25, 2024
Hello Susan! Thank you so much for taking time out of your day to let us know how your Zealthy experience is going. We are thrilled to hear that you are having such a great experience using our program and working with the Zealthy team. We appreciate your kind feedback and can not wait to work further with you.