Steve T.
Worst online source for anything
One of the worst online sources for any product you are purchasing let alone a company that should have the highest level of responsibility since they sell medication’s and pharmaceuticals. 1) No transparency of the dosage of the medication that you are interested in purchasing before and after payment. 2) Absolutely no access to a live person for assistance and when you finally do, get a hold of somebody they’re only reading exactly what’s on the screen that you were looking at as well. 3) The customer service representatives work from home in our rude and impatient with your questions. They have limited knowledge about the company they’re working for and absolutely have no problem-solving, authority or recommendations. 4) If you have an issue and message them on the app or online, you will get repetitive answers from several bots telling you that you Should receive a response within 2 to 4 days. After those days laps and you enter a new request, you end up getting the same cycle. 5) If you cancel your membership, they will continuously try to charge your Credit Card so make sure you disable the card and they start trying to charge the second month membership only two weeks after you receive your prescription. Did you not give you a chance to even complete your prescription to see if you would like to continue? BEWARE OF USING THIS COMPANY.
Response from ZealthyMar 3, 2025
Hello Steve! I am so sorry for the delay in our team's response to you. We are currently having a large influx of new patients and are quickly growing our team to accommodate this sudden change. We want to assure you that our past week has been focused on this task, and we are happy to say that new team members have joined to ensure a quicker response. If you would like a price list of all our weight loss medications based on dosing, we are happy to provide this. If you are no longer using the service, please make sure you have canceled the service in the My Profile section of your account. If you would like additional help to see if you qualify for a refund, please email me at [email protected] with the subject line "Trustpilot-Lydia" and I will be there to help!