High-quality virtual care including primary care, mental health, metabolic health, and more. Get personalized care from anywhere with or without insurance.
Zealthy (getzealthy.com) has 5,549 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
getzealthy.com
Website
getzealthy.com
Category
Pharmacy & Medicine
Location
Miami Beach, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 99% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Hi Monika! You’re absolutely right! The journey feels so much lighter when you don’t have to do it alone. We’re really glad you feel supported and know that our team is walking beside you. Every step forward is a win, and we’ll continue to be here to cheer you on and guide you whenever you need!
JB
James B.
Do it...don't delay.
These guys make it easy, they are there to answer any questions, and walk u thru the process step by step. And the product works. One month in, went from 317lbs to 303.
Response from ZealthySep 10, 2025
Hi James! Wow, congratulations on your progress, that’s incredible! We’re so glad to hear our team was able to guide you step by step and answer your questions along the way. It means a lot knowing the product is working for you, and dropping from 317lbs to 303lbs in just one month is such a huge achievement. Keep going, you’re on a powerful journey, and we’ll be here to support you every step of the way
TT
Tina T.
I am very like Zealthy team
I am very like Zealthy team
Response from ZealthySep 10, 2025
Hi Tina! Thank you so much for your kind words! We’re really glad to know you’ve had a positive experience with the Zealthy team. Feedback like yours keeps us motivated to continue giving the best care and support we can. We’re always here for you!
GM
Gee M.
Avoid this like the plague
Avoid this like the plague. I cancelled in march before they sent me anything. Charged for product never delivered without refund. Keep charging me even though I cancelled. Customer service is horrible you tell them you want to cancel and they just keep charging my card.Ill have to cancel my card number if I want them to stop. you cancel on your profile and go back a few days later and back active like you did nothing. I am going to sue on GPs alone .They are shady AF. Do yourself a favor and avoid them at all cost. Completely miserable situation. And the only way to edit payment method is by providing a new valid card.you dont see any cards on file,you therefore cannot delete card. all it does it just accept valid new card and stores it.Shady.
Response from ZealthySep 10, 2025
Hello! Thank you for reaching out to us regarding your Zealthy experience. I am truly sorry to hear that we are charging you when you are not using our services. I would love to review your account and help ensure that your account is canceled. I can also look into the recent fee. We do require you to keep a card on file; however, we are able to remove a card if requested. For further help, please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
PB
Paul B.
Ordered oral Oral Semaglutide on July…
Ordered oral Oral Semaglutide on July 7th and they were unable to fulfill it. CS just gave me the run around.
Response from ZealthySep 10, 2025
Hello Paul! Oh no, I am so sorry to hear that you have yet to receive an update on your order. I would love to review this order right away and help get an update asap. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
LW
Leeann W.
I am extremely happy with the weight…
I am extremely happy with the weight loss. Extremely unhappy with getting my medication. I receive the same email multiple times. When I already completed it. The price is extremely high also. I ask questions and do not get my answers.
Response from ZealthySep 10, 2025
Hello Leeann! Thank you for taking the time to provide feedback on how your Zealthy journey is going. I am so happy to hear that you are seeing the results you want. I want to assure you that we do offer the lowest prices we can, but we only work with safe and reliable pharmacies, which can come at a cost. I would love to help answer any questions you may have and ensure we can help get you an order that works best for you. Please feel free to email [email protected] with the Subject Line "TrustPilot-Lydia". I respond to all emails within 1-2 business days. I look forward to your email and working 1x1 with you. Thank you!
BC
Beth C.
Ships quickly.
Ships quickly.
Response from ZealthySep 9, 2025
Hi Beth! So happy to hear your order shipped out quickly! We know how important it is to receive what you need without delay, and we’re glad we could make that happen for you. Thanks for sharing your experience!
DS
David S.
Is less than 1-star available?
Is less than 1-star available?
I created an account on Zealthy (because the flow essentially makes you to talk to anyone). That's fine. I was interested in Zepbound (tirzepatide) 15mg. The customer service rep was extremely responsive, very polite. However, they were unable to help me at their advertised price, so after having entered my information, I closed out the conversation and the app. Since I didn't order anything, I figure I had not signed up for anything. That turned out to be incorrect and I was charged a $135/month member fee.
Mind you, Zealthy could not legally help me or ship me any meds/write any prescriptions, because I had not undergone identity verification (which, incidentally, didn't stop them from charging my card...bc they didn't care whose card it was as long as they got paid).
I emailed customer service to request a refund and told them I had recently been laid off, so the refund actually meant something to my family. They acted sympathetic, then refused the refund because I was an "active member". So, I logged in, took screenshots and sent them proving that I had never verified my identity, so I could not have made use of their service, and therefore, could not be "active". I didn't even realize I had a membership. They don't give refunds to "active" members. The only time they refund is when there is a technical error. I made them aware that this effectively is a no refund policy (as if they didn't know).
They (won't name names) escalated it, and I was told the same thing again, no refunds for active members even if no service was rendered or benefit was gained. Didn't even matter if it was impossible to legally gain a benefit...just no refunds.
I informed them that I was disappointed and would be posting my experience on TrustPilot, the BBB, and Google reviews (at a minimum). 7 minutes later, I got an email saying there had been a technical error and my account was double charged (it wasn't), and that I was receiving a $135 refund.
The people working in customer service probably aren't the problem, but management is likely forcing this on them, and apparently management aren't people with any sort of integrity. I wouldn't trust them with a meaningless account, far less, my health. If they are cutting corners and refusing refunds for stuff like this, you can bet that they are cutting costs and corners on any medications ordered from them. Caveat emptor.
Response from ZealthySep 9, 2025
Hi David, we’re truly sorry to hear about your experience and completely understand how frustrating it must have been to be charged without being able to actually use the service. That’s never the kind of experience we want for anyone. We’ve already sent you an email so we can look into your account details more closely and work toward a resolution. We truly hope to make this right for you and appreciate you giving us the chance to address it directly.