Debbie V.
I ordered serum got something else NOT HAPPY!!!!
I ordered serum, I received the wrong item 08/12/2025 and I talked to customer service they said they would send the right item I’m still waiting I contacted customer service they said now it’s delivered! I went to all my neighbors nobody has got my package so NEVER EVER ORDER SOMETHING FROM THAT SITE CUZ THEY ARE SCAMMERS! I LOST MY MONEY AND IM STUCK WITH SOMETHING I WILL NEVER USE! And if they wanted to pay my money back I could only get 20% of my whole amount back like wtf????
Response from GetvynzoDec 26, 2025
We’re very sorry to hear about your experience and understand how upsetting and frustrating this situation must be. Receiving the wrong item and then feeling uncertain about the delivery status is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience caused. Please be assured that this matter is taken seriously. To properly investigate what happened and work toward a fair resolution, we kindly ask you to contact us directly at [email protected] with your order number and a brief explanation of the issue. Our support team will review the shipment details, confirm the delivery status, and assist you accordingly. You may also check your order status using our tracking page here: 📦 https://getvynzo.com/apps/order-tracking For reference, you can review our Cancellation & Refund Policy at the link below, which outlines the available resolution options: 📄 https://getvynzo.com/pages/cancellation-and-refund-policy We genuinely regret that this experience did not meet your expectations. Customer satisfaction and trust are very important to us, and we appreciate the opportunity to look into this further and make things right.