UpgradedReviews of getupgraded.com

Super fast and helpful

Customer Service went above and beyond support. John was great to deal with, made the whole effort of getting the MacBook Pro M4 Max great. Communication was on point when concerns arose regarding shipping. Allows me to have a high end unit perfect for my needs at a great monthly price. I highly recommend, it would be even nicer if they offered it for Mac Desktops as well.

Even with the delays in delivery from Apple - which wasn’t the fault of Upgraded at all - an excellent shopping experience all around. Wonderful & responsive customer service.

Very easy to setup and prompt response.

UPS is a pain when it comes to changing delivery options. They wouldn’t let me deliver the laptop to one of their access points and stated that Upgraded had to make the request. I contacted Upgraded and after a delay, was told they would make the change. It never happened and I missed the original delivery.

Before choosing Upgraded, I did a lot of research. What I found was a nearly uninterrupted stream of positive experiences. I don’t want to discount the rest of the team, but I have to spotlight John, the CEO. His active presence on social platforms, his transparent communication, and his public engagement are rare among startup founders. His confidence in what Upgraded is doing, and his willingness to explain it all candidly, played a big role in my decision to sign up. He also handles many support interactions directly, which is impressive. As you scroll through the reviews, you'll find countless glowing experiences. That told me they were delivering not just satisfaction, but real enthusiasm. Even so, my experience hit a few snags—but it still ended in an excellent outcome. I’m sharing what happened to help others who might encounter something similar, and above all, to highlight how well they handled it. I placed an order for an in-stock unit on a Monday. It didn’t ship that day, or the next, or the one after. I followed up consistently, and the communication was solid. Eventually, it became clear the order was lost. A replacement was shipped, but that too never left the warehouse. Again, likely not something most people will experience—but here’s what I’ve learned. Upgraded is still relatively new. They’re doing what Apple does with iPhones—only with MacBooks, and on more favorable terms, without requiring Apple’s credit card. At present, they don’t hold inventory themselves but partner with GatorTec, an Apple Premium Reseller, who fulfills orders directly from Apple. That’s not a flaw—it’s actually a strength, giving Upgraded access to Apple’s deep inventory while keeping overhead low as they grow. However, it also means they’re subject to disruptions in Apple’s supply chain. In my case, that’s exactly what happened—delays likely linked to broader distribution and logistics issues. Eventually, everything got sorted out, and while it was frustrating, the way it was handled was exceptional. John personally managed the entire issue. Despite it clearly being out of his control, he remained calm, empathetic, and involved. He reached out to the warehouse, stayed in contact with me, and stayed on top of every step. It took longer than expected to get my MacBook Pro, but because of how they managed the problem, I don’t hold that against them. He took accountability, followed through, and saw it to the end. Things finally came together just in time. I’ve come to believe that in business, what matters most isn’t what happens—it’s how you respond. On that front, Upgraded earns an A+. We don’t have as many choices these days when it comes to buying electronics. Some retailers have grown complacent, no longer listening to what customers really want. That creates frustration—but also opportunity. John and Upgraded are seizing one of those opportunities. They’re not just offering an alternate way to own high-end Apple devices—they’re building a community of engaged users. From speaking with John, it’s clear he’s aiming to reset expectations in electronics retail, and I believe they’ll achieve that sooner rather than later. I received zero compensation for writing this. Just a great experience, from a fellow business owner who’s passionate, driven, and deserving of recognition.

Good service. Easy to use. Fast.

Very easy process to get my new macbook! I am a first time user and have been seeing ads all over social media about this program. Seeing the low monthly payment really piqued my interest. The 0% interest made it a no brainer! Since this is my first mac device ever, I wanted to try it and Upgraded made it possible! So far I love my macbook! Very easy checkout process, as well as good communication from the team regarding tracking! The only downside is you have to have great credit for 0% interest (Not a problem for a lot of people) The only thing for me was I was so excited to use it that it felt like UPS was taking forever. (Not Upgraded though! they processed my order much faster than expected) Overall 5 Stars! Would recommend to any new Macbook user or someone who wants to upgrade!